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Introduction:
Advisor: Hello Sir/maam, Main Snapdeal se [Your Name] bol rahi hoon. Kya main [Customer's Name] se baat kar rahi hoon?
Customer: Haan, main [Customer's Name] bol raha/rahi hoon.
Advisor: Aapne [Product Name] purchase kiya hai? Main jaanna chaahti hun ki aapko apna shopping experience and product pasand aaya?
***If Customer says that he/she has an issue with the product then apologize and assist further to raise a return request through My Orders from the App/Msite** Also, note down the VOC in the tracker Remarks
**NO NEED TO ASK TO FILL THE SURVEY if customer has issue with our product or services**
***If Customer says that he/she DOESN’T have any issue with the product Then follow the below script**
Advisor: Sir/Maam, aapko kal ek Whatsapp ya SMS pe apna Snapdeal ke saath experience share karne ke liye survey ka link aaya hoga.
Aapse request karungi ki please aap ye survey bhar ke apna experience share kijiye
Fill the google tracker accordingly and say Thank you at last!
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