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Customer Where did this bill come from?
Agent Let me check your account details to see your billing details. Please provide your first and last name.
Customer I was told to disconnect before the 4th so I won’t accumulate a bill. "NAME HIDDEN"
Agent Please do not worry, I will check that for you.
Agent I have the numbers of your street address as “145, is this the account you’re chatting in about?
Customer Yes
Agent Perfect!
Agent I can see that the bill you have doesn't reflect the adjustment after the disconnection of your account, so you only need to pay $58.32 instead of $207.58. The timing between the disconnect date and the date the bill was sent overlapped - that is the reason you are unable to see the bill updated on your end.
Customer When is that due?
Agent However, please be assured now the amount that's due on your account is the $58.32 only, which is due on 12/24, and going forward monthly bill will be $92.88. I appreciate your patience and cooperation with me.
Customer Now, I wanted to add cable, what is the cheapest you have?
Agent Let me check that for you.
Customer Tax included. Basic if that's the cheapest or promotion.
Agent So you would like to go with basic cable and 100 Mbps speed at $107/month?
Customer Are you sure about the bill? Total $107? After-tax or before?
Agent Yes, let me share the exact amount. $102.74 will be the exact amount after all taxes and fees for 100 Mbps and basic cable.
Customer I’ll take that now, please.
Agent Great! Before submitting your order, I want to spend a few minutes confirming with you that I've accurately captured the services you want. I'll ask you to review the order, and then if it's correct, please approve it. Are you able to receive a text message or email to review right now?
Customer Yes!
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