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1) confident they have reached and expert
2) the agents has a can do attitud with a sincere willingness to see their issue through full resolution
3)
instill confidence with the customer that they have reached an expert who is fully committed resolving or issue
your mimdset: can do at shows initiative knowledge resourceful accounbatble commitment confident i have done everything i could assistance my customer
confident in yuur ability and willingnes to help . taken care of and suppoted , conveys finally someone who will help me . more relaxed and confident
SHOW APPRECIATION:
rcognize the customer existing or tntended relationship with company and or acknowledge the significance of customer loyality
(feel he se is impottant
cared for as a customer and oartner in addressing resolving the issue
recognised for being an xfinity cx
appreciative for cx busines
restful
courteous
values relatiobship
individualised intreaction pateince
tjhe vip treatment priority values )
MAKE IT EFFORTLESLY : make all the interactions for the cx and easy promote digital self service capabilities fir future use
made interaction easy , resoond cx time and wants to mske sure thaeir needs are met
educate about xfinity self service
(efficient and accurate , keep it smile, transparent , value customer time , guide interaction, educate on relevant self service, proactively prevent future calls ,
RESPECT PUR CX TIME AND PROVIDE LEVEL OF SERVICE THAT FEELS EASY AND SEAMLESS TO CX
listen actively : customize the conversation by listening
customize the conversation by listening for cues and tailor response to the cx expereince ( agebt is listeng undersatnds
discover needs ask thoughtful relevant questiobs collavborate define opportunity
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