Notes

Username/Login: CAR0055045
UserID: CAR0055045
Office: SEAEX30N2
Sign: 0240HN

hello
Hello, my name is Hong and I'm from Customer Service. Let me read through your chat with our Virtual Agent so I can get up to speed, and that way you won't have to detail it again. Please give me a moment and I'll be right with you.

Please allow me 3-5 minutes to check the details — thank you and please keep the chat window open.

Is there anything else that I can assist you with for today?

veri
To enhance my assistance, please kindly provide your itinerary numbers and the email address you utilized for making reservations.

end
Thanks for chatting with us! Our services are always available for your convenience, so don't hesitate to visit us whenever you require assistance. Wishing you well and hoping you have an extraordinary day ahead!

Thanks for chatting with us! We're always here to assist you with any questions or concerns you may have in the future. Our dedicated team is committed to providing you with an exceptional traveling experience on Expedia. Have a fantastic day and enjoy your trip to the fullest!

self service
For future reference, you can always use our self-service feature and ( change/ cancel/ redeem Future Travel Credit ) online without the need of being with a live agent. To access your trip confirmation on Expedia . In the top right of the page, click on "Trips". You should see your upcoming trips and reservations there and you will be able to manage your booking online.

LCC
It looks like your flight is with (airline). Low-cost airlines, like [airline], like to handle their own changes and cancellations, so you’ll need to contact them directly for this request. You can reach them at (contact info), and they’ll gladly help you. Please provide them with your confirmation code: (airline confirmation code).

You may also visit their [customer support page] for more information on things like baggage, seats, and more.

Void – Merchant
24 hours

Great news! If we cancel right now, you'll get a refund of [amount]. It should be available within [ADD REFUND TIMELINE – // All POSa Outside MX – 7–10 business days / MX – 30 business days]. Would you like me to go ahead and cancel?

warning
[auto message]
Hi, just checking in, I haven't heard from you in 1 minute. Just so you know, the system will disconnect in 1 minute if you don't respond. You can always chat us again if you need more support.

[auto message]
I'm sorry, since I'm not receiving any response, I will end this chat. If you need support, please feel free to chat with us again — take care.

yes this is just our automatic system, if you still need my support, you can still refresh the chat by a "."

Void – Published, EG fees
24 hours

Great news! If we cancel right now, you'll get a refund. We will refund your booking fees of [AMOUNT], and since the airline charges you for the ticket itself, you should receive a refund from them of [AMOUNT] within [ADD REFUND TIMELINE – // All POSa Outside MX – 7–10 business days / MX – 30 business days]. Would you like me to go ahead and cancel?

Void – Published, no EG fees
24 hours

Great news! If we cancel right now, you'll get a refund of [AMOUNT]. Since for this type of ticket, the airline charges you directly, any charges from them should be refunded within [ADD REFUND TIMELINE – // All POSa Outside MX – 7–10 business days / MX – 30 business days]. Would you like me to go ahead and cancel?

Cancel with refund

Good news — If you cancel right now, you'll get a refund of [AMOUNT] to your original payment method within [TIMELINE]. Would you like me to cancel?

Cancel with a penalty fee

It looks like your ticket is refundable with a [amount] fee per passenger. Would you like me to cancel?