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socket
power cable
wall socket
search bot
try to plug in different
cable is off-
error- RDK (cable is loose, )
XRE- due to package this issue is rise (follow the ITG is must)
ask the customer what is in the screen
ask tv is on or not?
power light (input check )
customer is always used the Xfinity remote
could you please check the tv is on or not ?
press the volume button
now the volume is not show on the tv then ask customer please check the power of the tv is it on or not ?
explain to the customer this is 3rd party issue tell the customer contact to the tv
remote is not working
volume button is working only with the tv not with the cable box .
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