Notes

https://notes.io/wvakJ#google_vignette


https://notes.io/wvakC { Mail }
https://notes.io/wvakJ // https://notes.io/wvazq
{ Tagging }

Customer Updated

# order related but cx received the prod order status shipped
action-call not connected // mail marked only pd image received
comm- ask for image Snapdeal Packaging , Invoice Copy

//////////////////////

# OFD delivery date 21-7/2024 but cx received the prod order status shipped
action-call connected // mail marked
comm-TAT share 24 hrs apology done on call

#
action-
comm-

***************Working as RMT **********************
#
action-
comm-

Customer Updated
#
action-
comm-

***************Working as RMT **********************
#non returnable item
action-
comm-ask for image

***************Working as RMT **********************
#
action-call not connected || mail marked
comm- need to confirm cx actual concern

***************Working as RMT **********************
#Complete item missing
action-call not connected // mail marked
comm-need to confirm cx actual concern

***************Working as RMT **********************
#Complete item missing
action-call not connected // mail marked 2 time case close
comm-need to confirm cx actual concern

Customer Updated

#return related cx want to return the prod cx order
action-call not connected || mail [ na ] || RPI not initiated | auto case move- NQA investigation SCM

RPI initiated

***************Working as RMT **********************
# 7 days easy return return related cx want to return the prod. brand different
action-call not connected || mail marked || RPI initiated | case move- NQA investigation SCM already
Comm - TAT share 48 hrs apology done on call cx agree

Customer Updated

#return return related cx want to return the prod. colour different also damage
action-call connected || mail marked || RPI not initiated | case move- NQA investigation SCM already
Comm - TAT share 48 hrs apology done on call cx agree

Query not clear

issue- order id not mention concern not clear
action- mail marked || cx details not present || image present same case
comm-ask for order id via email

**************************************************************************
issue- order id not mention concern not clear
action- mail marked || cx details not present || bank detail present same case
comm-ask for order id via email

case already attempted repeated case

case move- NQA investigation SCM

Irrelevant case

As per our telephonic conversation,

As per our telephonic conversation, this is with reference to your email dated 21-7-2024 regarding the return / order status of your

We tried to call you but unable to reach you.

We tried to call you but unable to reach you. this is with reference to your email dated 21-7-2024 regarding the return / order status of your

We tried to call you but call got dropped,

We tried to call you but call got dropped, this is with reference to your email dated 21-7-2024 regarding the return / order status of your

We tried to call you but due to language barrier call got dropped, this is with reference to your email dated 21-7-2024 regarding the return / order status of your

Kindly ignore the previous mail.

This is with reference to your email dated 21-7-2024 regarding the return /order status of your

This is with reference to your email dated 21-7-2024 regarding of your concern.

If you require any further assistance, feel free to reply, we'd be glad to help you.

Thank You
Team Snapdeal

NOT connected

We tried calling you regarding your product () but couldn't reach you.

In case you want to call please share your alternate number on which number you want to call, we'll attempt calling you.

If you require any further assistance, we'd be glad to help you.

Thank You,
Team Snapdeal

********************************************************
We tried calling you regarding your concern but couldn't reach you.

In case you want to call please share your alternate number on which number you want to call, we'll attempt calling you.

If you require any further assistance, we'd be glad to help you.

Thank You,
Team Snapdeal

Connected

As per our telephonic conversation, this is with reference to your email dated 23-7-2024 regarding the return /order status of your

We are really sorry that you had a disappointing experience this time and offer you my sincere apologies.

This issue is being investigated and we are working on this. Would request you to please wait for 24 to 48 hrs.

If you require any further assistance, please reply to this email and we would be glad to assist you further.

Thank You,
Team Snapdeal

ALREADY not Connected

We tried to call you but unable to reach you. This is with reference to your email dated 22-7-2024 regarding the return status of your

We are really sorry that you had a disappointing experience this time and offer you my sincere apologies.

This issue is being investigated and we are working on this. Would request you to please wait for 24 to 48 hrs.

If you require any further assistance, please reply to this email and we would be glad to assist you further.

Thank You,
Team Snapdeal

Delete Account.

We would like to inform you that if you want to deleted you Snapdeal account , we request you kindly visit your Snapdeal app and go to the my profile there is account deletion option available in my account setting click on Delete Account.

CALL ME

We would like to inform you that we kindly request you , please raise a call me now request with your registered mobile number, and our team will coordinate with you. 

If you require any further assistance, feel free to reply, we'd be glad to help you.

Thank You
Team Snapdeal