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In this we have to ask cx to share the reason why he/she want to cancel the pick up request.
In this also we have to fill the RL panel if it is visible.
Have to marked the status close
Infor cx that the return request is closed if in case cx received the any call regarding the pick up so he/she have to refuse the order pick up.
Note- In this we have to do a Log a call(Have to mention the remarks on the complaint)
2) Item Missing: If cx the received the empty parcel in this we have 3 categories according to the order price.
a) Below 500
In this we have to select the refund voucher as a refund mode
We have to share the TAT of 7 days for the investigation
VOC- I want to return/replace my product
L1- Item Missing
L2- Complete Item Missing
Status - Pending
b) Above 500 and less than 1000
In this we have to raise the complaint and have to share the macro name - Empty parcel digital form
We have to share the TAT of 7 days for investigation after cx submit the digital form
VOC- I want to return/replace my product
L1- Item Missing
L2- Complete Item Missing
Status - Pending
b) Above 1000
In this we have to raise the complaint and have to share the macro name - Empty parcel updated
We have to share the TAT of 7 days for investigation after receiving the UT form along with the Snapdeal inner and outer packaging
VOC- I want to return/replace my product
L1- Item Missing
L2- Complete Item Missing
Status - Close
3) One or more item is missing shipped together(Cx order two order and received only one order and the AWB number of the order are same)
In this we have to raise the complaint and have to share the TAT of 24-48 hrs for update regarding complaint status
VOC- I want to return/replace my product
L1-One or more item is missing shipped together
Status - Pending
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