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→Clear sense of direction
→ Talented Members
→Clear and enticing responsibilities
→Reasonable And efficient Operating Procedures
→Constructive Interpersonal
Whos is CX
→ A party or person that receives or consume a products (goods Or service) and has the ability to choose between different products and suppliers
Key Performance indicator KPI,
→service level, AHT, Occupancy rate, Percentage of calls blocked, Average Speed of answer
Elements of communication:
-Sender -Encoding -Message -Channel -Receiver -Decoding
Sympathy: is a shared feeling, usually of sorrow, pity or compassion for another person. You show your concern for another person when you feel sympathy for them.
Empathy: is stronger than sympathy. It is the ability to put yourself in the place of another and understand someone else's feeling by identifying with them
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