Notes

XUMO-
xumo- is a 4k streaming voice cntrolled device It gives them a single integrated interface and voice remote to access all their favorite live and on demand streaming content from hundreds of apps and services.
XR16 AND XR15 VOICE CONTROLLED REMOTE
XI5 AND xi6 streaming device
BENIFITS
Streaming apps and services are available, including:
Peacock.
Disney+.
Hulu.
Max HBO.
Netflix.
Prime Video.
YouTube and more!
New customers who purchase a Xumo TV are currently eligible to receive Peacock Premium for six months at no additional cost (currently $5.99/month value). See Peacock subscription changes and FAQs for further details.

What is Xumo Stream Box from Xfinity?


Xumo Stream Box is the newest streaming device for new Xfinity Internet customers. With Xumo Stream Box, you can quickly and seamlessly connect to live TV and your favorite apps, create profiles, enjoy personalized entertainment and one-stop search with our new XR100 Remote with Voice capability.
How do I get Xumo Stream Box from Xfinity?
The easiest way to get Xumo Stream Box is by visiting xfinity.com/xumo and choosing Get Xumo. You can also order Xumo Stream Box by contacting us, or by visiting an Xfinity Retail Store.

Is Xumo Stream Box from Xfinity replacing Xfinity Flex?
Yes, Xumo Stream Box is replacing Xfinity Flex as a streaming box for all new Xfinity Internet customers. If you’re an existing Xfinity Flex customer, you can continue to keep your Xfinity Flex service with us.
Can I have both a Flex streaming TV Box and a Xumo Stream Box?
No, you can’t have both an Xfinity Flex and a Xumo Stream Box at the same time. If you need new equipment or want an additional box, or if you’d simply like to switch to the new Xumo Stream Box interface, you must swap your equipment to Xumo Stream Box.

Which remotes work with Xumo Stream Box?
Xumo Stream Box works with our new XR100 Remote, which includes our award-winning Voice capability.

What can I expect after I order Xumo Stream Box?
You should get your Xumo Stream Box within three-to-five business days. Just follow the instructions in the Getting Started kit, and you'll be up and running in no time. You'll need the phone number associated with your Xfinity account, so have that handy.

How much does Xumo Stream Box cost?
Xumo Stream Box service comes with a one-time $15 Xumo Activation Fee (plus tax) for new customers. Xumo Stream Box is owned by Xumo and leased to you month-to-month. The first Xumo Stream Box is included with your Xfinity Internet service. Each additional Xumo Stream Box is currently $5 per month.
When do I pay the activation fee?
The $15 one-time Xumo Activation Fee for new customers will be included in the Add Ons section of your first Xfinity bill after signing up.

I have a Roku/Fire TV/Smart TV. Why should I get Xumo Stream Box?
Xumo Stream Box comes pre-loaded with the Xfinity Stream app so you can start streaming in minutes. You’ll also be able to enjoy access to your other favorite streaming apps, search using the Voice Remote, experience new features such as personal profiles, improved TV guides, and more. Plus, enjoy 300+ free channels with the Xumo Play app.

I have Xumo Stream Box. How do I upgrade to NOW TV?
You can upgrade to NOW TV right from your Xumo Stream Box! See Upgrade to or cancel NOW TV from your Xumo Stream Box or Flex box for details.

I have Xumo Stream Box. How do I upgrade to Xfinity TV?
You can upgrade to Xfinity TV through your online account, by contacting us, or by visiting an Xfinity Retail Store.

I am an X1 customer, and I want Xumo Stream Box for a spare room. How do I get an extra streaming box?
Xumo Stream Box from Xfinity won't work in your home if you already have X1. You can order additional X1 boxes through your existing X1 box or by contacting us.

How do I cancel my Xumo Stream Box from Xfinity?
You can cancel any time through your Xumo Stream Box, online account, by contacting us, or visiting an Xfinity Retail Store to return your Xumo equipment.
If I cancel my Xumo Stream Box, will I lose my Xfinity Internet service?
No, canceling your Xumo Stream Box does not impact your Xfinity Internet service. You will be required to return your Xumo Stream Box.


Summary
Get answers to FAQs about Xumo Stream Box from Xfinity.
Quick Links
Overview
FAQs
General
Set up and use Xumo Stream Box
Watch Xumo content
Additional information
Media inquiries
Internal Notes
Collapse All Sections
What's changed in this article
Date Summary of change
December 13, 2023 Updated customer FAQs and Internal Notes.
Back to Top
Overview
Learn about Xumo Stream Box from Xfinity below.

Back to Top
FAQs
General
What is Xumo Stream Box from Xfinity?
Xumo Stream Box is the newest streaming device for new Xfinity Internet customers. With Xumo Stream Box, you can quickly and seamlessly connect to live TV and your favorite apps, create profiles, enjoy personalized entertainment and one-stop search with our new XR100 Remote with Voice capability.

How do I get Xumo Stream Box from Xfinity?
The easiest way to get Xumo Stream Box is by visiting xfinity.com/xumo and choosing Get Xumo. You can also order Xumo Stream Box by contacting us, or by visiting an Xfinity Retail Store.

Is Xumo Stream Box from Xfinity replacing Xfinity Flex?
Yes, Xumo Stream Box is replacing Xfinity Flex as a streaming box for all new Xfinity Internet customers. If you’re an existing Xfinity Flex customer, you can continue to keep your Xfinity Flex service with us.

Can I have both a Flex streaming TV Box and a Xumo Stream Box?
No, you can’t have both an Xfinity Flex and a Xumo Stream Box at the same time. If you need new equipment or want an additional box, or if you’d simply like to switch to the new Xumo Stream Box interface, you must swap your equipment to Xumo Stream Box.

Which remotes work with Xumo Stream Box?
Xumo Stream Box works with our new XR100 Remote, which includes our award-winning Voice capability.

What can I expect after I order Xumo Stream Box?
You should get your Xumo Stream Box within three-to-five business days. Just follow the instructions in the Getting Started kit, and you'll be up and running in no time. You'll need the phone number associated with your Xfinity account, so have that handy.

Learn more about the simple setup in our Xumo Stream Box activation guide.

How much does Xumo Stream Box cost?
Xumo Stream Box service comes with a one-time $15 Xumo Activation Fee (plus tax) for new customers. Xumo Stream Box is owned by Xumo and leased to you month-to-month. The first Xumo Stream Box is included with your Xfinity Internet service. Each additional Xumo Stream Box is currently $5 per month.

When do I pay the activation fee?
The $15 one-time Xumo Activation Fee for new customers will be included in the Add Ons section of your first Xfinity bill after signing up.

I have a Roku/Fire TV/Smart TV. Why should I get Xumo Stream Box?
Xumo Stream Box comes pre-loaded with the Xfinity Stream app so you can start streaming in minutes. You’ll also be able to enjoy access to your other favorite streaming apps, search using the Voice Remote, experience new features such as personal profiles, improved TV guides, and more. Plus, enjoy 300+ free channels with the Xumo Play app.

I have Xumo Stream Box. How do I upgrade to NOW TV?
You can upgrade to NOW TV right from your Xumo Stream Box! See Upgrade to or cancel NOW TV from your Xumo Stream Box or Flex box for details.

I have Xumo Stream Box. How do I upgrade to Xfinity TV?
You can upgrade to Xfinity TV through your online account, by contacting us, or by visiting an Xfinity Retail Store.

I am an X1 customer, and I want Xumo Stream Box for a spare room. How do I get an extra streaming box?
Xumo Stream Box from Xfinity won't work in your home if you already have X1. You can order additional X1 boxes through your existing X1 box or by contacting us.

How do I cancel my Xumo Stream Box from Xfinity?
You can cancel any time through your Xumo Stream Box, online account, by contacting us, or visiting an Xfinity Retail Store to return your Xumo equipment.

How do I return my Xumo Stream Box?
Go to xfinity.com/returns, and you’ll see a list of all the Xfinity equipment on your account.

Select your Xumo Stream Box, and then you’ll be given two return options:

Print a free UPS return label, then pack it in the original shipping box (if you still have it) and ship it to us.
Bring it to a local Xfinity Retail Store, where it will be taken off your account immediately.

If I cancel my Xumo Stream Box, will I lose my Xfinity Internet service?
No, canceling your Xumo Stream Box does not impact your Xfinity Internet service. You will be required to return your Xumo Stream Box.

If I cancel my Xumo Stream Box, will I get my $15 activation fee returned?
If you cancel your Xumo Stream Box within the first 30 days of subscription, you'll be credited the $15 activation fee back to your account as part of our Xfinity Customer Commitment.

If you cancel Xumo Stream Box more than 30 days after signup, you won't receive a refund of the activation fee.


Set up and use Xumo Stream Box
How do I set up my Xumo Stream Box?
Before you begin, make sure your Xfinity Internet is active. Secure the HDMI cable between your TV and the Xumo Stream Box. Plug the power adapter into an electrical outlet and connect it to your Xumo Stream Box, then follow the on-screen prompts to activate.

Note: You can also begin the activation process using the Xfinity app. Learn more about the simple set up in our Xumo activation guide.

Do I need an Xfinity xFi Gateway to get Xumo Stream Box or can I use my own modem?
We recommend using an xFi Gateway to use Xfinity features right on your TV, but you can choose to use your own modem instead. If you choose to buy your own equipment, use My Device Info to easily check if your device is approved for Xfinity Internet.

Can I use the Xfinity Stream app as a Xumo Stream Box customer?
Yes, Xumo Stream Box includes the Xfinity Stream app so you can start watching in minutes. You can also watch the Xfinity Stream app online at xfinity.com/stream and on your mobile devices (Apple and Android).

Can I use DVR?
No, at this time, Xumo Stream Box does not offer DVR capability. However, if you’re a NOW TV customer with Xumo Stream Box, you’ll have DVR capabilities through the Xfinity Stream app.


Watch Xumo content
What content is available on Xumo Stream Box?
With Xumo Stream Box, you can enjoy:

All the top apps including Peacock, Xfinity Stream, Netflix, Max, and more.
300+ free streaming channels with Xumo Play.

What On Demand content is available on Xumo Stream Box?
You'll be able to pay for rentals and purchases from the full Xfinity On Demand library through Xumo Stream Box. You’ll also have access to all of the free content that internet-only customers are able to watch.

Can I fast forward, rewind and pause live tv with Choice TV on Xumo Stream Box?
No, Choice TV is not available on Xumo Stream Box at this time.

Is pay per view (PPV) available on Xumo Stream Box?
No, not at this time.

Internet Essentials - it provides details on customer eligibility for the service and the Internet
Essentials Partnership Program.
Benefits- Low-cost internet service (speeds up to 50/10 Mbps) for $9.95 per month, or (speeds up to 100/20 Mbps) for $29.95 per month, including in-home WiFi at no additional charge.*
Note: Internet Essentials and IEPP customers aren’t eligible for Xfinity Flex service.
Wireless Gateway (XB3).
Unlimited access to Xfinity WiFi Hotspots.
Free internet training (English or Spanish) online, in print, or in person.
Convenient installation options.
Low-cost computer purchase.
Internet Essentials customers are eligible to purchase a Dell laptop at the discounted price of $149.99 plus tax.
More information is available online at Internet Essentials — low cost computer.

*Customers will not incur data usage charges but will still be able to access the data usage meter.

How do customers apply for Internet Essentials?
Customers can go online to start their application at internetessentials.com or es.internetessentials.com. They can also call 1-855-8-INTERNET (1-855-846-8376) to confirm eligibility and request an application.
How long can an Internet Essentials customer continue to receive Internet service?
Once enrolled, Internet Essentials participants will continue to receive Internet service for $9.95 (or $29.95 for Internet Essentials Plus) per month as long as they continue to meet the eligibility guidelines.
Can Internet Essentials customers use their own modems?
Yes, Internet Essentials customers can use their own modems for service, but please remind them that the xFi Gateway is included at no cost.

an you have Xfinity Home service with Internet Essentials?
Yes, you can have home security with Internet Essentials.

Can customers have Xumo or Xfinity Flex service with Internet Essentials?
No, customers can’t have Xumo or Xfinity Flex service with Internet Essentials.

What is the upload/download speed for Internet Essentials and Internet Essentials Plus service?
The download speed for Internet Essentials is up to 50 Mbps and the upload speed is up to 10 Mbps. The download speed for Internet Essentials Plus is up to 100 Mbps, and the upload speed is up to 20 Mbps.

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