Notes

CPNI pin is issued to customer with


Xfinity internet services
Xfinity Voice or XFINITY Mobile services
Xfinity cable services
Xfinity home security services
Max Marks : 1 Marks Obtained : 1.00
Question# 2 :
Answer :
What are the key benefits of the Unlimited Data (Xfinity mobile)?


The customer pays one fixed price each month for all the data they need on that line.
Customer can add maximum of 5 lines
Customers can add a new feature, HD Pass, to add HD streaming (up to 720p on smartphones, up to 1080p on tablets) and remove reprioritization for an additional $20/month per line.
Standard resolution streaming up to 480p and personal hotspots limited to 600 Kbps.
Max Marks : 1 Marks Obtained : 0.00
Question# 3 :
Answer :
Customers must have an xFi Gateway to use Flex.


TRUE
FALSE
Max Marks : 1 Marks Obtained : 0.00
Question# 4 :
Answer :
Can we check a customer's credit score?


Yes
No
Max Marks : 1 Marks Obtained : 0.00
Question# 5 :
Answer :
If customer has given NPS score between 9 to 10, what would this customer be categorized as in terms of NPS?


Promoter
Detractor
Passives
Max Marks : 1 Marks Obtained : 1.00
Question# 6 :
Answer :
Are the customers able to access Xfinity My Account App if their services hasn't been activated yet?


No
Yes
Max Marks : 1 Marks Obtained : 1.00
Question# 7 :
Answer :
The customer must have an Xfinity account user ID (email name) to enroll in Xfinity Rewards Program.


Yes
No
Max Marks : 1 Marks Obtained : 1.00
Question# 8 :
Answer :
Can customer access voicemail on Xfinity's website ?


No
Yes
Maybe
Max Marks : 1 Marks Obtained : 1.00
Question# 9 :
Answer :
If customer has given NPS score between 0 to 6, what would this customer be categorized as in terms of NPS?


Promoter
Detractor
Passives
Max Marks : 1 Marks Obtained : 1.00
Question# 10 :
Answer :
What is the Formula to calculate NPS?


% Promotes / %Detractors
% Promotes * %Detractors
% Promotes + %Detractors
% Promotes - %Detractors
Max Marks : 1 Marks Obtained : 1.00
Question# 11 :
Answer :
Can internet customer manage their WiFi using Xfinity app?


No
Maybe
Yes
Max Marks : 1 Marks Obtained : 1.00
Question# 12 :
Answer :
NOWTV contains more than 40 popular channels


No
Yes
Maybe
Max Marks : 1 Marks Obtained : 1.00
Question# 13 :
Answer :
Does NOWTV come with annual contract?


Yes
No
Maybe
Max Marks : 1 Marks Obtained : 1.00
Question# 14 :
Answer :
To join Xfinity rewards, eligible customers must go to?


xfinity.com/rewards
Xfinity.com/awards
Xfinity.com/services
Xfinity.com/mobile
Max Marks : 1 Marks Obtained : 1.00
Question# 15 :
Answer :
What type of services Xfinity provides to people with disabilities ?


Voice remote
Enhanced closed captioning
Video description and voice guidance
Integrated Xfinity Stream technology on the NuEyes virtual reality device
A customer service program for the deaf community in American Sign Language
All of the above
Max Marks : 1 Marks Obtained : 1.00
Question# 16 :
Answer :
Select the incorrect tier for Xfinity Rewards


Silver
Gold
Platinum
Diamond
Bronze
Max Marks : 1 Marks Obtained : 1.00
Question# 17 :
Answer :
What are the characteristics of promoters?


Customer who are loyal and enthusiastic supporters
Customer's who are not happy with our services
Customer who tell others not to choose Comcast
Encourage others to choose Comcast
Customer who are satisfied, but not motivated to recommend Comcast
Max Marks : 1 Marks Obtained : 1.00
Question# 18 :
Answer :
How many S4X behaviors are there?


6
5
8
7
Max Marks : 1 Marks Obtained : 1.00
Question# 19 :
Answer :
Gigabit Speed Tier is ideal for how many devices at a time?


Upto 10
Upto 12
Over 12+
Upto 8
Max Marks : 1 Marks Obtained : 0.00
Question# 20 :
Answer :
Can a customer bring their own device for Xfinity Mobile Services?


Yes
No
Max Marks : 1 Marks Obtained : 1.00
Question# 21 :
Answer :
Can the customer opt for an eSIM instead of a traditional SIM Card as the latest mobile phones support eSIM feature?


No
Yes
Max Marks : 1 Marks Obtained : 1.00
Question# 22 :
Answer :
What are the components of NPS?


Collecting Feedback from customers and calling them back to understand their issues
One -on-One Coaching for Comcast representative and team huddle connection
Recognizing and prioritizing issues raised by Comcast representatives
All of the above
Max Marks : 1 Marks Obtained : 1.00
Question# 23 :
Answer :
If customer has given NPS score between 7 to 8, what would this customer be categorized as in terms of NPS?


Promoter
Detractor
Passives
Max Marks : 1 Marks Obtained : 1.00
Question# 24 :
Answer :
A customer can set time for WIFI limit using the ________________ application


Xfinity Connect
Xfinity Wifi Hotspots
Xfinity App
Xfinity Home
Xfinity Stream
Max Marks : 1 Marks Obtained : 0.00
Question# 25 :
Answer :
What does CPNI stands for?


Comcast Proprietary Network Information
Customer Proprietary Network Information
Customer Property Network Information
Customer Property National Information
Max Marks : 1 Marks Obtained : 1.00