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Thank you for bringing this matter to my attention, Mr. Martell. I understand that you have been charged 120 euro by the property, and I apologize for any confusion caused, let me check the property policy. Allow me to explain the Deposit Policy associated with your reservation.
According to our records, the total price of your reservation amounts to 240 euro. As the property Deposit Policy, guests are required to provide a deposit of 50% of the total price at the time of making the reservation. In your case, this amounts to 120 euro, which explains the charge you noticed.
I apologize if this policy was not clearly communicated to you during the reservation process. We strive to ensure that our guests have a transparent understanding of any charges associated with their stay.
If you have any further questions or concerns, please feel free to let me know, and I will be more than happy to assist you.
once again this is Leon from Booking.com, thank you for choosing us and have a nice day
I apologize if this policy was not clearly communicated to you during the reservation process. We strive to ensure that our guests have a transparent understanding of any charges associated with their stay.
I can see that you are worry about the 120 eur charged by the property right? so don't worry too much about it and let me check the property policy. oh i'm so sorry, in the Deposit policy of the reservation states that you should be charged 50% of the total price. I'm really sorry about this inconvinent
I'm so sorry, t try to contact the property but no answer. i will send an email to the property within 24hours, as soon as we receive a reply, we will call you right away.
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