Notes

Articals
1.Opening & closing spiels
2.VIP opening & closing spiels
3.Account verification
4.Responce/Handling
5.Email handling procedure
6.Account registration guideline
7.Restricted countries
8.7.Restricted countries handling
9.How to upload pan / Aadhaar card verification - new players
10.INR pan id / Aadhar card mismatch - SMS template
11.contact us form
12.Documents handling row
13.12.Documents handling - INR (old players)
14.change of account information - Row and IN
15.Account closure row
16.My account (guideline for creating account & password)
17.payments method group / risk profile-INR players
18.UPI one button
19.Payment methods-per currency
20.Deposit follow up handling-LBT (local bank transfer)
21.deposit followup handling E:wallet & Crypto
22.Deposit followup handling : Auto payment
23.Local bank transfer deposit made to an unavailable bank account
24.INR deposit and withdrawal status spiels
25.How to guide : delta platinum (DP)
26.Delta platinum- handling deposit & withdrawal inquiry
27.How to payrush - Net banking deposit
28.How to : FNT net banking deposit
29.INR deposit refund
30.Wrong brand deposit
31.Bonus cancellation
32.(CPS) One stop form (fill form)
33.Duplicate deposit claim - handling (for INR and ROW players)
34.Wagering requirement checks
35.Change of bank account details - INR
36.Change of account details - ROW
37.Failed withdrawal
38.High level verification (HLV)
39.Hexo pay - Deposit verification handling
40.Withdrawal & payout status
41.Withdrawal on hold
42.Withdrawal bonus abuser
43.Withdrawal not received
44.Witgdrawal disabled : Uncomformed deposit
45.INR withdrawal deposit procedure
46.Handling incorrect WD amount received (INR players)
47.Withdrawal cancellation
48.Manual withdrawal process
49.Fund transfer - ROW
50.Fund transfer limits
51.Deposit hamdling players without an account
52.Basic troubleshooting steps
53.Mobile cashier error codes & Troubleshooting steps
54.Desktop - cashier error codes & troubleshooting steps
55.Dafabet alternative linis
56.Error gateway 50A handling
57.Cricket markets
58.Handling sports bet settlemeny follow up
59.palpable error and negative balance
60.Change of bet limit
61.Handling dafa casino CW bet concern and dispute
62.Account closer ROW
63.Account repoening - ROW
64.Potentially compromised account - ROW
65.Handling IN players threats to repoart dafabet
66.Handlinh possible compulsive players (INR)
67.Self harm procedure
68.Account closure EU
69.Accoint reopening - EUR
70.Responsible gambling - EUR
71.GDPR related inquiries - EU
72.GDPR esclation process EU
73.Account closure VIP process
74.Dafabet's VIP scheme
75.VIP 18 handling - platinum players
76.Exclusive casino VIP bonus
77.Casino classic rescue bonus
78.List of VIP players with special handling
79.Change of VIP level request
80.KR VIP
81.Bonus cancellation - ROW
82.Dafasports and OW sports anniversary and birthday bonus
83.DS/OW weekly reload bonus internal procedure
84.Adhoc freebet request - dafa sports
85.Common wallet rescue bonus
86.PT+ Rescue bonus
87.INR payment group 5B - 2℅ deposit bonus process
88.Handling rude players
89.QA handling : frolling players
90.Chat, call, email esclation procedure
91.Supervisor / OIC
92.Tips : how to deal with frustrated and irritate players
93.Forgot password and user name
94.Password related concern
95.Dafabet native app (MYR players)
96.Missing ballance - ROW
97.Opposite and both side betting
98.Financial transcation request ROW
99.Handling players who are looking for jobs in dafabet
100.Internal email domain
101.Handling VIP 33 players
102.Dafabet account notation (EN Row and IN)
103.J-Pay how to guide
104.Nextbet change of account information
105.Ccaas cs - FR transfer information
106.Nextbet : Documents handling
107.Nextbet cashier deposit banking details
108.Nextbet change of bank account details
109.Nextbet how to deposit
110.Nextbet deposit follow up process
111.Nextbet MYR deposit refund procedure CDM/OTC
112.Nextbet wagering requirement
113.Nextbet withdrawal process and follow up
114.Nextbet withdrawal not received
115.Nextbet withdrawal cancellation
116.Nextbet - manual withdrawal request
117.Nextbet fund transfer
118.Nextbet bonus/freebet request
119.Nextbet rescue bonus
120.Nextbet birthday deposit treat
121.Nextbet spin and win
122.INR nextbet cross sell offer
123.Nextbet account closure
124.INR nextbet account closure
125.INR nextbet account reopening request
126.INR nextbet potentially compromised account
127.Self - harm procedure
128.Handling IN player's threats to repoart nextbet
129.Nextbet alternative links
130.Nextbet transfering of chats
131.Nextbet - Yandex mail
132.Nextbet forgot password and user name
133.Nextbet sports app (Flutter)
134.Nextbet account notation (MYR and INR)
135.IN nextbet email template
136.Nextbet general email template
137.Handling player from other territories
138.Handling UK players (Bet construct)
139.INR suggested spiels
140.IN email template WD docs pending withdrawal due to pending docs
141.Account verification procedure and guidelines - Row & Nextbet

Types of gamblers
Proffectional gamblers
Personality gamblers
Casual social gamblers
Serious social gamblers
Relif and escape gamblers
Compulsive gamblers


Wager types

1.Out right
2.Head to head (money line)
3.1×2
4.Handicap (HDP)
5.Over / under (OU)
6.Odd / even (OE)
7.Parley - mix parley
- system parley
8.Other betting markets


Odds
Odds are the prices at which you stake on when you place a bet and odds should be represent a probability.

1.Decimal odds
Formula : Return=stake × decimal odd
Profit=return - stake
2.Hongkong odds
Formula : Profit=stake × Hk odds
Return=stake + profit
3.Malay and Indo odds
Formula : Profit=stake × malay / indo
Return=stake + profit
4.Us odds (positive)
Formula : Profit=stake × us odds / 100
Return=stake + profit
5.Malay, Indo, Us (Negative)
Malay (negative)
1) for example, your bet $ 200 @ -0. 80 (malay odds), you win $ 200 if your bet wins.
2) If your bet lose, you risk/lose $ 160 (which is 200*0.80)


Indo (negative)
1) For example, if you bet $ 300 at -1. 25 (indo odds), you win $ 300 if your bet wins.
2) if your bet lose, you risk/lose $375 (which is 300*1.25)

Us odds (negative)
1) for example, if you bet $280 @ -125 (Us odds), you win $280 if your bet wins.
2) if your bet lose, your risk/loselose $350, which is (280*125) /100)