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1. Understanding Visitor Perceptions: The study enables researchers and management to gain insights into how visitors perceive and experience the hospitality services at Casa Manila. It helps identify areas of improvement in the visitor experience and allows management to make informed decisions to enhance customer satisfaction.
2. Enhancing Customer Satisfaction: By identifying the factors that contribute to a positive visitor experience, the study helps Casa Manila management to focus on improving those aspects. This, in turn, leads to increased customer satisfaction and loyalty.
3. Competitor Analysis: The study can provide valuable information about the visitor experience at Casa Manila compared to its competitors in the hospitality industry. By understanding the strengths and weaknesses of competing establishments, Casa Manila can implement strategies to differentiate itself and attract more visitors.
4. Business Growth: A positive visitor experience contributes to increased word-of-mouth recommendations, positive online reviews, and repeat visits. This study can help Casa Manila identify ways to create memorable
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