Notes

15] Bifurcate



Please follow these steps to see different wifi bandwidth .
1) Go to xfi app
2) click on connect tab
3) click on your network name
4) select see network
5) click on the edit wifi on top right corner of page
6) there you will check the box for using different name for 2.4 and 5.0 bandwidth

Log in at the Xfinity app (download on the App Store or Google Play). If you already have the Xfinity app, make sure you have updated to the latest version. - At the top of the Overview page, you’ll see your WiFi name(s). - To see your network name and pas sword, select Network, - Select Edit WiFi when using the xFi website, or select the pencil icon when using the Xfinity app to make changes. - Then check mark the box : use different wifi name and pas sword for 2.4 and 5.0 ghz - Then edit you wifi name by mentioning 2.4 and 5.0 at end of wifi name - Select Apply Changes after making any updates.

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16] Call back



- I would have loved to call and help you , but I would like to inform you that as I am from chat repair team we do not have the access to call you. However you can share your query with me here on chat and I will try my best to resolve it.

- Since you're looking to have a word with Voice representative, please call us at 1800-934-6489 Xfinity and follow the interactive voice response to have a word with live agent. Or you can schedule a callback on- https://www.xfinity.com/support/schedule-callback, however, I'm here to help you with the issue you're experiencing with Xfinity services

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17] Helpline Numbers



Bussiness helpline 18003913000
Xfinity Mobile:- 1-888-936-4968
Xfinity Internet essentials :- 1-855-846-8376
Seasonal hold:- 1-888-633-4266
CSA:-1-888-565-4329
Comcast Helpline Number :-1800-934-6489
Movers-- 1877-685-6683
Prepaid internet --1-855-757-7372
You can contact our customer service team on Helpline number 1-800-934-6489. Available 24/7

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18] Escalate


- I've tried my level best to fix this out for you, but it seems like there's some major issue. So, now the system is referring the issue to the higher team. Now they will look further into this.

- In that case, Let me escalate this issue to our advanced team and I will also add a notes on your account, they will monitor the issue Is that fine with you?

- Everything that we discussed today is documented on your account so that anyone assisting you will be able to tell what we worked on today.

- For faster resolution I have made sure that I have documented complete notes in your account for the next representative to know, what we have done on this chat.

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19] Acp


- Please verify ACP eligibility from the National verifier. If eligible, please access , ensure that the personal details (name, address and date of birth) submitted in Xfinity "ACP enrollment Form" match with the information in "National Verifier Form. Upon successful enrollment, you will get upto $30 discount on monthly bill.

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20] Outage



- You can use Xfinity hotspot until the outage will be fixed. Comcast provides access to use your internet wherever you go and Share photos, book travel, and watch videos at super-fast speeds through millions of hotspots nationwide. Please check on Xfinity app

- I do understand I want to inform you that several lines are impacted due to this outage is extended and our team of technicians are working to get this fixed as soon as possible.

- Our Engineers are working to fix it as soon as possible so that it is the minimum time taken to restore the services but I am sure services will start working before that time. Your patience would be highly appreciable and you will receive the credit for the time you are facing interruption in your services.

- The least that I can do right now is to atleast apply a fair credit on your account to the number of hours it was affected and will make sure that it will reflect on your next month's bill so that you will be just paying for the services that you used and not being affected by the outage.

- The reason why you are not getting any service properly is because of an ongoing outage in your area. This is due to some possible congestion of signals flowing in one of the poles within the area. We already sent our Engineering team out and they are working on this. The estimated time of resolution will be at 12:03 AM. I can also set your account to receive notifications through your mobile once the outage has been resolved. Please provide me your mobile number.

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21] Cancel Services.

- I wish I could help you to cancel your services and help you, However I would like to inform you that as I am from basic internet chat repair team we do not have the access to cancel your services.

- Since you’re looking to cancel your services you can contact our with Voice representative cancellation team, please call us at 1800-934-6489 Xfinity and follow the interactive voice response to have a word with live agent.

- I will share the document on you phone number and email, Please provide best rechable number or email were I can share the documnet,you can raise the cancellation request form your end.

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22] Xumo


- As I was working on your account I could see you haven't applied for our complementary services where You'll get tons of free content Xfinity voice remote 10000+ movies . shows and podcast 4k streaming and HD service are you interested to get it for free?

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23] Xfi Complete


- I can see your account is eligible for an XFI Complete upgrade in which you will get unlimited data + Advanced Security that helps keep your devices safe and secure from cyberthreats at home — and now on the go + Enjoy wall-to-wall coverage with a WiFi Boost Pod, included if recommended you may be eligible for free Xfi pods with inhome Wifi 14 days assesment results in just additional $11 per month. How does that sounds to you ?

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24] Xm

- While I was acessing your account I found a few best offers that we have for you. I can help you to sign up for the Xfinity Mobile and save Hundreds of Dollors as there are huge discount on Xfinity Mobile and varois offers like multiple line discount, huge discount on purshase of new mobile devices(Apple/Samsung/Motorola), Port an existing phone number and many more.

Let's address your issue first and I will share complete details with you on the savings.

- While I was going through your account I have found some amazing offers that I could benifits you and help you to save Hundreds of Dollors We will discuss it once your issue is resolved to ensure you are not missing our on this great opportunity.

- In the meantime, if you don't mind me asking may I know how much you are paying for your current mobile services ?

- While I am arranging the technician for you, May I know if you don't mind me asking may I know how much you are paying for your current mobile services ?

- Oh you are paying quite a lot with the service you get. With us you can save Hundreds of Dollors monthly and get


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25] Internet upgradation pitching

- Hello! I noticed that you are currently subscribed to our basic internet package. Did you know that we offer faster internet speeds that can greatly improve your online experience? With faster internet speeds, you can enjoy quicker downloads, smoother streaming, and better video quality.

We have several pricing options available for upgrading your internet speed, and I would be happy to help you find the one that best fits your needs. Would you like to learn more about our faster internet speeds?

- Are you tired of slow internet speeds? Our upgraded internet packages can provide you with faster download and upload speeds, smoother streaming, and better video quality. We have several pricing options available, and I would be happy to help you find the one that best fits your needs. Would you like to learn more about our faster internet speeds?

- Did you know that upgrading your internet speed can greatly improve your online experience? With faster internet speeds, you can enjoy quicker downloads, smoother streaming, and better video quality. We have several pricing options available for upgrading your internet speed, and I would be happy to help you find the one that best fits your needs. Would you like to learn more about our faster internet speeds?-
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26] Cable upgradation package

- Certainly! I noticed that you are currently subscribed to our basic cable package. Did you know that we offer upgraded cable packages that can greatly enhance your TV viewing experience? With our upgraded cable packages, you can enjoy a wider range of channels, shows, and entertainment options .

We have several pricing options available for upgrading your cable package, and I would be happy to help you find the one that best fits your needs. Would you like to learn more about our upgraded cable packages?

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26] Pramoter

- I would love to hear your thoughts on the experience I was able to provide you today. I really appreciate response on the service and experience I have provided you today. If you’d like to share them you can click the “end chat” option ❤️.

- I would love to hear your thoughts on the experience I was able to provide you today. If you’d like to share them you can type " STOP " in caps over the chat to close the chat properly, once the chat is closed you will receive a link.❤


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27] Credit

- As I am basic chat repair team I do not have authority to give credits, However you are loyal customer to us we do care for our loyal and precious customer like you, So I have spoke with my supervisor I can give you maximum $10 credits form my end exclusively..


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28] password reset

I request you to please follow the steps on the link : https://idm.xfinity.com/myaccount/reset

And try to reset you password using below link and I request please clear history or cheche of your browser and then try to reset your password.




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29] Closing

- I hope I was able to provide best services to you with my efforts today?

- Before we wrap up, do you have any pending issues that you want to raise about your Xfinity Experience so we can address it now? I just want to make sure that I covered everything for you! 

- I hope I have addressed all of your concerns and provided you correct resolution ?

- I am feeling great while resolving your issue, I hope you are happy with the resolution I have provide you today?

- I personally want to thank you for your patience throughout this chat. Is there anything else I can assist you with today?

- Is there anything else I can help you with for today?

- Thank you for contacting xfinity chat support. Have a great day ahead.
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Mention
Hundreds of dollars
How much are you paying
Plans starting as low
You are eligible for Xfinity Mobile 
Credited on your monthly bills 
Port an existing phone number
Moto g play
Google Pixel 7
$400 off 
Save up to $700
Sign you up for Xfinity Mobile
Monthly plans starting as low
Samsung A54
iPad 10th Gen


Pitch
Plans starting as low
You are eligible for Xfinity Mobile 
Credited on your monthly bills 
Port an existing phone number
Sign you up for Xfinity Mobile
Monthly plans starting as low
Discussion 
How much are you paying
Plans starting as low
You are eligible for Xfinity Mobile 
Credited on your monthly bills 
Port an existing phone number
Moto g play
Google Pixel 7
$400 off 
Save up to $700
Sign you up for Xfinity Mobile
Monthly plans starting as low
Samsung A54
iPad 10th Gen

As I have checked currently you have tGigabit Extra Speeds up to 1200 Mbps/35 Mbps xFi Complete you are paying $125 Am I right ?

I have one amazong offer for you in which you will get the speed to Superfast 800 Mbps with Xfi complete, Your estimated recurring monthly bill will be $110.41, including $0.41 of estimated monthly taxes, and government and other fees

As of know you can keep this deal once the best deal is avaiable for you, then you will be notify then you can switch

As of now there is no currently deal available on your account, However as you are loyal customer to us I have added the notes on your account I have also spoke with my supervisor you will be get notify once the best deal is availble for you please be rest assured we do care for out loyal and precoius customers like you.