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I understand your concern the majority of cx see their issues resolved within the given time frame the best thing about this process is you don't need to reach out again instead you will be contacted to confirm your issue is resolved.
yes thats correct you will recive an update after two hrs passed asking you to confrim your services is restored
while i m confident your services will be restored if they are not we will be in touch with you to continue to resolve your issue.
I understand your frustration with this issue . It tooks like the messages did not go through. Are you still experiencing the same issue or has anything changed since the last time you called?
thanks for confirming the issue you are experiencing i m happy to assist with your concern to check your modem status and acciuretly diagnose and resolve the issue I 'll need to ask a few question somay i?
i understand your frustration but troubleshooting can often identify & solves issues quickly without a technician needing to come to your home which could be more convinient for you
I understand your concern and you are nt doing this alone. i m here to guide you through this process step by step
& answer any question you have as we work through this.
Thanks for sharing that with me troubleshooting your modem is a quick & simple process it often resolves many issues without the need for a technician to come to your home is also can save your time n money
Ofcourse so to reset your modem i need you to unplug it from your power outlet wait 30seconds to a min then lug it back in at that point we will wait to another min n check the status of the modem
Thank you for resrating your modem fr me i m looking at your account n it looks like your modem is back online if you could try connecting the internet on your device we will be able to see if your services are back online
that's great i m happy i was able to to get your services back for you. I appreciate your willingness to troubleshoot with me and get this issue resolved for you. for your convenience we also have tools to assist in troubleshooting on yur own if you like to review them ?
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