Notes
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issue-pickup pending
action-tat shared remaining 48 hrs for pickup//
comm-pickup rescheduled//tat shared 48 hrs for pickup
Czentrix id-4031
issue-pickup pending
action-tat shared 2-3 days for pickup//google sheet filled
comm-pickup rescheduled//tat shared 2-3 days for pickup//courier partner name shared
Czentrix id-4031
call connected//language barrier//cx disconnected the call//google sheet filled
Czentrix id-4031
call not required//pickup already rescheduled//google sheet filled
Czentrix id-4031
call attempted//call not connected//google sheet filled//mail sent
9976071146
Czentrix id-4031
call connected//cx disconnected the call//google sheet filled//mail sent
Czentrix id-4031
call connected//already refunded on SD credit//google sheet filled
Czentrix id-4031
call connected//APUC case//tat shared 24-48 hrs for update//google sheet filled
pickup boy contact number-9322864646//pickup date-21/6/2023//pickup partner name-ecom express
Czentrix id-4031
call connected//Out for Pickup//google sheet filled
Czentrix id-4031
call not required//APUC case///info already shared//google sheet filled
pickup boy contact number-9383365166//pickup date-21/6/2023//pickup partner name-Xpress bees
Czentrix id-4031
call connected//cx want to retain the product and wants to cancel return request//google sheet filled
Czentrix id-4031
call connected//Out for Pickup//cx want pickup on 4/7/2023//ask cx to raise concern to reschedule pickup when cx will be available//ask cx to coordinate with FE also//google sheet filled
Czentrix id-4031
call not required//Complete item missing//info already shared//google sheet filled
Czentrix id-4031
call not required//refunded//info already shared//google sheet filled
Czentrix id-4031
call not required//cx want to retain the product//complaint closed as per previous remark//google sheet filled
Czentrix id-4031
issue-pickup pending
action-ask cx to share product images//google sheet filled
comm-info shared
Czentrix id-4031
call connected//manual case//mail sent//ask cx to share product via any national courier within the next 5 days//google sheet filled
Thank You,
Team Snapdeal
Czentrix id-4031
call connected//APUC case//tat shared 24-48 hrs for update//google sheet filled
pickup boy contact number-9112009172//pickup date-4/8/2023//pickup partner name-na
Czentrix id-4031
call not required//courier receipt received//info shared shared//google sheet filled
Czentrix id-4031
call not required//CC charges already refunded//info already shared for product amount//google sheet filled
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