Notes

Shivpreet Singh
So let me just work on it and I are you at your workplace right now for?

Shivpreet Singh
Yeah, OK.

Shivpreet Singh
I guess in that case I'll make sure that I will not take much time and let me just equally jump into it.

Shivpreet Singh
OK so I have just initiated a process and right now it shows me that there is a intermittency in the network and along with this your modem is also offline.

Shivpreet Singh
So two which what I am understanding the case I worked on.

Shivpreet Singh
These cause concerns multiple times, so it shows me that might be there would be a connectivity issue.

Shivpreet Singh
So let me perform some quick diagnostics on this one and fetch more information for the same and I might need to schedule a technician for the same.

Shivpreet Singh
OK, OK.

Shivpreet Singh
Yeah, my daughter's home.

Shivpreet Singh
Home so I could text her if you need her to do something there.

Shivpreet Singh
But we've pretty much tried everything.

Shivpreet Singh
Ohh OK perfect.

Shivpreet Singh
So that would definitely help.

Shivpreet Singh
My might be that we'll be able to resolve this issue, so if you can text her or if you can bring her over the call right now or make a 3 way call if it is possible, or before connecting with her, you can just text her.

Shivpreet Singh
Meanwhile, I'm working on it.

Shivpreet Singh
Let her know that she just need to unplug the power cable of the modem.

Shivpreet Singh
And if it is possible that she can unscrew the cable of the modem and from the wall outlet and switch the ends of that cable if it is possible, what do you mean switch the ends, switch the end means the end which is screwing over the wall outlet
So if you can unscrew it from the wall outlet, if that, that place is accessible and she can unscrew it from the outlet and screw into the modem and modem and to the wall outlet.

Shivpreet Singh
Because OK, that's weird because that's, I mean, what's that gonna do?

Shivpreet Singh
Because right now, as I told you earlier, when I have just performed some basic updates, it shows me that there is a intermittency so that intermittency is related to the connection.

Shivpreet Singh
Also, either for the outside or the inside, so if we can check if that Internet, uh, intermittency can be updated.

Shivpreet Singh
If we uh like switch the ends of that cable easily.

Shivpreet Singh
Ohh. OK.

Shivpreet Singh
Mommy, let me ask for.

Shivpreet Singh
Hold on.

Shivpreet Singh
So I'm just chilling.

Shivpreet Singh
Take your time and keep me updated.

Shivpreet Singh
When she unplugs the modem, does she plug it back in right away or wait whenever she unscrewed the cable now and whenever she switched the ends of the cable, just wait for 15 seconds and plug it back in.

Shivpreet Singh
OK, OK.

Shivpreet Singh
Yeah, but what is that?

Shivpreet Singh
He was on here having a advertisement on.

Shivpreet Singh
Now she's having her error.
And whenever she do that, please let me know.

Shivpreet Singh
OK.

Shivpreet Singh
I I just have to wait to hear from her.

Shivpreet Singh
OK.

Shivpreet Singh
So whenever she do that, ma'am, then I can initiate a process from my end and along with this like whenever she plugged the power cable back in this completely ask once like after 20 or 30 seconds.

Shivpreet Singh
What's the status of the light?

Shivpreet Singh
Is it blue or like is it green or white or orange?

Shivpreet Singh
I don't know.

Shivpreet Singh
She she might be in a class or something, so I don't know if she can do that right now for Mom.

Shivpreet Singh
So you see the phone say anyone anything like is she able to do anything right now or later?

Shivpreet Singh
No, no, we've already done that.

Shivpreet Singh
Though so many times.

Shivpreet Singh
Like definitely you can visit the store and get the replacement of the modem.

Shivpreet Singh
OK.

Shivpreet Singh
But as I told you, I worked on these cases multiple times.

Shivpreet Singh
What would I suggest you, along with the replacement of the model that we can also schedule a technician, be honest, safer side that yeah.

Shivpreet Singh
Be on the safer side.

Shivpreet Singh
We can schedule that that would be for tomorrow.

Shivpreet Singh
If you say or later in the evening, if we are getting it, if you will get the replacement of the modem and you have install it, if it is working fine, definitely it will remain the same.

Shivpreet Singh
You will not experience any problem with your services, let's say by chance it's not working if we are scheduling a technician for today, like if we are getting this slot for today or tomorrow.

Shivpreet Singh
Whichever way that you are comfortable, you can schedule that because so that we will not miss any slot if we are booking our in advance, right.

Shivpreet Singh
Yeah, that's fine.

Shivpreet Singh
OK.

Shivpreet Singh
So let me take that update also.

Shivpreet Singh
I will notating your account because you are going to visit the store and you can get the replacement too.

Shivpreet Singh
OK, great.

Shivpreet Singh
Just one minute.

Shivpreet Singh
So let me help you with this lot.

Shivpreet Singh
And I have no D account right now.

Shivpreet Singh
You can visit this store and I have mentioned that you are going to be at the store after after like 12 and you can visit the store then OK great and appointment that he I have for you on your account that is for tomorrow and November 28th Tuesday I have two slots 1:00 PM to 3:00 PM and 3:00 PM to five PM 3:00 PM to 5:00 PM.

Shivpreet Singh
Alright, thank you so much.

Shivpreet Singh
One last information I want to share with the technician ma'am, as I have submitted the request for the technician as you're going to get the model from the store install at the same place and if it is working fine, we are good to go and along with this you can log into your Xfinity account and cancel the technician appointment if you want to or if they are going to contact you for Tuesday on Tuesday and you can let them know that everything is working fine.

Shivpreet Singh
OK.

Shivpreet Singh
OK, great.

Shivpreet Singh
Thank you so much for your help.

Shivpreet Singh
You're welcome, ma'am.

Shivpreet Singh
And I really appreciate any time feedback on the services and experience I have provided you today.

Shivpreet Singh
OK, great.

Shivpreet Singh
Thank you so much.

Shivpreet Singh
You're welcome.

Shivpreet Singh
Bye bye.

Shivpreet Singh
Take care.

Shivpreet Singh
Have a wonderful rest of your day and drive safe
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