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"I was reviewing our records and it indicated that you own a [customer vehicle], is that correct?
'My role at the dealership is to find high quality pre-owned vehicles and I'm interested in buying back your car. If we presented you with an offer that's strong enough, would you consider selling your car back to us?
"What I'd like to do is invite you into our local Nissan dealership so that we may evaluate and present you with an offer on your vehicle while you preview your upgrade options"
"My next question to you [Customer name] is which [Dealership brand] model do you see yourself driving next? Would it be the [Newest Customer vehicle model], [Different model], or another model of your choice?
*Customer identifies their vehicle of choice*
"Have you had an opportunity to preview the [Newest Customer vehicle of choice]?"
"When you arrive for your appointment, I'll be sure to have the [Customer's vehicle of choice] ready for you to preview when you arrive."
"I have an opening as early as tomorrow, would morning or afternoon be better for you?"
"I have your appointment set for [Date & Time] and I'll be contacting you an hour before your appointment as a courtesy reminder. Would you prefer for me to contact you via phone call, e-mail or text?"
"[Customer name], I'd like to thank you for your time today and I look forward to seeing you on [Appointment day and time] at [Clark Nissan]."
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