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Genesys id : 51097
Issue: cx want to know about the order status//UD marked
Action: complaint raised //FNDR filled//address verified
communication: apology done//rescheduled delivery//tat shared 24 hours for delivery re-attempt
rto😊😊
Genesys id : 51097
Issue: cx want to know about the delivery of the product//marked RTO
Action: info shared//ask cx to place a new order
comm: shared the UD reason with cx//apology done
Cancel🤷♀️🤷♀️😁
Genesys id : 51097
Issue: cx wants to cancel the order //do not need the product//shipped state
Action: request taken
comm: ask to co-ordinate with courier boy and also guide for door step refusal
Out for Delivery 😜😜
Genesys id : 51097
Issue: cx want to know about the order status //UD marked//order is ofd
Action: complaint raised//address verified//
communication: apology done//ask cx to wait till end of the day
Delivered😀😀😃
Genesys id : 51097
Issue: cx want to know about the order status //UD marked//order is ofd
Action: complaint raised//address verified//
communication: cx received the item// Delivered
Genesys id 51097
issue - cx want to know about delivery status // PDWP case
action - replied on call
comm- ask cx to place new order // apology done // assurance given
call drop
Genesys id 51097
issue - cx want to know about delivery status
action - replied on call
comm- NA
Genesys id 51097
issue - cx want to know about delivery status // PDWP case
action - replied on call
comm- tat shared 24 to 48 hours for update // apology done // assurance given
APUC
Genesys id 51097
issue = cx want to know about his product
action = info shared // ask cx to share proper details regarding product pickup
comm = apology done // ask cx to share details // cx agree // cmn
script
Agent - Good morning/Afternoon/Evening Sir/Madam, Main snapdeal se xxxx Baat kar rhi hu. Yeh call apke ek order xxxxx ke regarding hai.
Customer - Wait for customer response
Agent - Sir, batana chahungi ki apke order par delivery ke liye attempt kia gaya tha jo ki address issue ki wajah se fail ho gaya tha. Kya main jan sakti hu apke number pe koi call aya tha delivery ke regarding?
Customer – Yes/No
Agent - Batana Chahungi ki apke order ki delivery ko reschedule kia jar aha hai. Iske liye kya main apka delivery address reconfirm kar sakti hu?
Post verification of the address.
Koi alternate number update karana chahenge?
Customer – Yes/No
Fill FNDR panel and inform customer to wait 24 hrs for reattempt.
Agent – Iske alawa kya main koi aur shayata kar sakti hu?
Customer – Yes – Address accordingly
Customer – No – Snapdeal ko apna keemati samay dene ke liye dhanyawad! Apka samay shubh rahe
As I can see you have placed an order ,,,,,,,,,,,from Snapdeal
as i can see your order could not delevred due to address issue please tell me your complete address
your house no
coleny society name
landmark
and alternative mobile
sir i have upadate your address from here and this will be recived by you in 24 houres
sir please get your address confirm
sorry sir for the problem you have faced
your valubal feedback will be shared with our team.
and you will not face any problem in future
and streak action will be taken against the courire boy
your order is out for deleivery sir and this will be recived by you today before 9 pm
your order has been canceled from here due to unkown courier issue
do you want to cancel your order
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50041
172.16.211.116:9090/pulse/pligins/pulse/#/
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