Notes
Notes - notes.io |
issue - cx want to know about delivery status
action - replied on call
comm - na
Genesys id : 51149
Issue: cx want to know about the order status//UD marked
Action: complaint raised //FNDR filled//address verified
communication: apology done//rescheduled delivery//tat shared 24 hours for delivery re-attempt
Genesys id : 51149
Issue: cx want to know about the delivery of the product//marked RTO
Action: info shared//ask cx to place a new order
comm: shared the UD reason with cx//apology done
Cancel
Genesys id : 51149
Issue: cx wants to cancel the order //do not need the product//shipped state
Action: request taken
comm: ask to co-ordinate with courier boy and also guide for door step refusal
Out for Delivery
Genesys id : 51149
Issue: cx want to know about the order status //UD marked//order is ofd
Action: complaint raised//address verified//
communication: apology done//ask cx to wait till end of the day
Delivered
Genesys id : 51149
Issue: cx want to know about the order status //UD marked//order is ofd
Action: complaint raised//address verified//
communication: cx received the item// Delivered
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