Notes
Notes - notes.io |
18/03/2024
111111
40.00
34.90
45.50
54.15
30.00
77.57
20.00
Transfer Call from:
Agent Name:
Name of contact (if non account holder): AH:
IDV passed/failed:
Reason for contact:
Resolution provided:
Timeframe (if applicable): 24 hrs
Consequences of non-payment:12.50 lpf
Method of payment: n/a
Preferred payment date: n/a
Direct Debit accepted: n/a
Alorica@1983
TlkTalk2024!
724021-------csnb
724020-------bereavement
724040------ fttc tech
724023------cs welfare
FTTP
724007 CS
724012 TECH
724110 or 0345 1720074 LOYALTY/RETENTION
724011 OM
FTTC RETENTION
903451725157 / 901513293548
901513293775 - FTTC home move
Reason for contact:
-Cx refuse to update account details
-Cx want to update account details
-Cx requested for payment extension on
-Cx asked to unbar the service
-Cx asked to waive the LPF
-Cx asked to change his billing due date
-Cx made a payment
-Cx wondered why his service did not work
-Cx wanted to set up DD in his account
-Cx disputed the bill because he did not use the service
-Cx disputed the bill because he was under the impression that his service already cancelled
-Cx wanted to cancel the account/service
Resolution provided:
-CheckTrio/MyDesk
-Cxaccont is not restricted
-Cx account is restricted
-Update account details
-Processed the payment.
-Provided the authorization code.
-Processed a payment extension on
-Read the compliance statement
-Lifted the restriction
-Advised the cx in rebooting the router
-Processed an adjustment for the amount of
-Changed the billing due date.
-Waived the LPF
-Set up the DD and read the DD mandate.
-Discussed the bill.
-Transferred to retention.
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