Notes

The Best Medical Alert Companies for Older Adults
Medical alert systems help older adults stay safe at home and on the go. From in-home systems that connect to phone landlines to mobile devices that work anywhere there's cellular coverage, there are a variety of options to fit any lifestyle or budget.


Be sure to read about cancellations and refund policies before purchasing a device. Many companies require a long contract or charge a fee for return shipping and equipment.
1. Medical Care Alert

Founded in 2008, Medical Care Alert is a top-rated provider with an array of packages and systems for different needs. Their systems connect to a monitoring center via landline (or LTE cellular for an additional $5 per month), and include both in-home and mobile pendant options. Their simple set-up—plugging the system into a power outlet and phone jack—and one-push help button make them an easy choice for anyone looking to get quick assistance in the event of an accident or health issue.

Medical Care Alert stands out from its competitors by offering a transparent pricing structure and price-lock guarantee. They also don’t charge any installation or initial hardware fees, which makes the upfront cost of their devices much more affordable.

Customers can choose from two different at-home systems, Home and Away Duo and Home and Away Ultra. Both plans feature an at-home pendant, a GPS-enabled mobile device that you can take with you when you leave the house, and 24/7/365 monitoring. In the event of an emergency, a call is dispatched from the user’s Personal Profile to pre-selected contacts, including 911. All operators are EMT/EMD certified and bilingual in English and Spanish.
2. LifeFone

LifeFone is a medical alert company known for offering a variety of packages for at-home and on-the-go systems with landline and cellular options as well as mobile GPS and fall detection. Their monthly prices are very competitive and they offer advance payment discounts, price lock guarantees, free shipping and lifetime equipment warranties. They are also accredited by the Better Business Bureau and have an excellent track record with just 2 complaints in three years.

They have a good selection of systems to choose from including their new VIPx system which is based on the smallest and lightest design of any medical alert pendant currently available with optional fall detection and a battery that lasts up to 16 days on a charge. They also provide a number of standard add-ons for customers and caregivers like daily check-in calls, activity tracking and location service via their free mobile app.

All LifeFone plans include around-the-clock emergency monitoring from their US-based TMA Five Diamond certified monitoring center with backup call centers located in geographically separate areas to ensure uninterrupted service. They can contact family members, friends or EMS as needed and send notifications to caregivers with pushes of the help button.
3. Bay Alarm Medical

Bay Alarm Medical is an established company with a well-designed, user-friendly system that provides affordable protection. They offer a variety of devices that are geared not only to seniors but also to new drivers, people with disabilities, and employees who work alone. They are one of the few companies to have an in-car medical alert system that can automatically detect a crash and call for help.

fall sensor for elderly All Bay Alarm Medical systems use 4G LTE Verizon or AT&T cellular service (except the landline SOS Home) to connect subscribers with an emergency response center. Users can press a button on their base unit, wearable pendant or wall button to contact an operator for help. If the button is pressed while a subscriber is in their car, the GPS in the device sends a signal to the call center and can even notify loved ones if the subscriber is in an accident.

Bay Alarm Medical offers a number of bundled packages including an In-Home + GPS package and an In-Home + Smartwatch bundle. These cost less than buying the devices separately and are ideal for seniors who want to be protected both in and out of their homes.
4. Medical Guardian

Medical Guardian is a highly-regarded manufacturer with five different devices, including home and on-the-go options. Medical alarm All come with 24/7 monitoring, although automatic fall detection costs extra. Medical Guardian also stands out from other providers by offering transparent pricing, so you know exactly what you're getting for your money. It's not uncommon for other companies to spring hidden fees like equipment or installation costs, processing charges, and yearly memberships on customers.

The company offers a range of mobile and home systems that use either landlines or AT&T's 4G cellular networks. Their most affordable option is the Classic Guardian, which connects to a landline and includes an emergency button you can wear as a pendant or on a bracelet. Medical Guardian's other two home systems, Home 2.0 and the MGMove, have a wider range of detection for their help buttons and backup batteries that work for up to 32 hours during a power outage.

Medical Guardian's customer service department has a reputation for being helpful and quick to answer questions, but they do not offer a free trial or return policy. The company also has a below-average score on Trustpilot, with complaints about difficulty cancelling the service and issues with billing.
5. MobileHelp

Founded in 2006, MobileHelp is a relative newcomer to the medical alert world. Though their equipment may not be head-turning, they offer a variety of affordable systems that quickly connect older adults to a monitoring professional to coordinate the appropriate response—be it reaching out to a friend or family member, contacting emergency services, or simply activating the system’s panic button. Plus, their return and cancellation policies are generous.

The company has eight packages that cover a range of lifestyles. The Classic at-home system is a great option for seniors who spend the majority of their time at home, while the MobileHelp Duo and MobileHelp Solo cellular packages work well for active seniors. The newest device, the MobileHelp Touch, is sleek and powerful, offering telemedicine appointments, fitness tracking, a caregiver app, and more.

MobileHelp offers low monthly monitoring fees and no equipment or activation charges, making it an excellent choice for budget-conscious consumers. However, their customer support line is only open 8am-8pm EST Mon-Fri and 9am-6pm Sat-Sun, which could be inconvenient for some families. Overall, though, customers are satisfied with MobileHelp, citing good customer service and affordable prices as a few of the company’s many strengths.

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