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{Client answers}
Hi, [client’s name]. I’m calling to follow up on [invoice #__________] for 1,856, which seems to be [XX] days past due. I wanted to ensure there isn’t a problem with the invoice and, if everything’s in order, find out when payment will be made.
{Client states that there is a problem}
Well, I’m sure I can get you to the right person to take care of the problem, if it’s not me. What’s the issue?
{Client replies with details. Depending on the situation, solve it immediately or refer to the person who can}
OR
{Client answers there is no problem and that the check will be sent that day}
Thank you. I’ll look for the check in the mail over the next few days. Our terms are net [XX], and we try to keep our customers’ accounts in good standing so they can take advantage of the credit we’ve extended. We also accept payment via credit card, ACH, or wire transfer. Would you like me to send you instructions for another method?
OR
{Client answers with no problem, but the payment is scheduled for later or not at all}
I'm sorry to hear that. Our terms are net [XX], and this invoice is now [XX] days old. Is there a way to expedite this payment and get it in the mail today? We also accept payment via credit card, ACH, or wire transfer. Would you like me to send you instructions for another method?
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