Notes

Cx wants to deliver his product on priority basis. I told cx that the priority delivery option is currently not available but the courier service provider will try to delivery your product on or before the promised date.

Customer wants to know the status of his order. I told cx that the product is on track and you may expect the delivery by the promised date.


cx voc is that pickup status enquiry , informed cx that pickup of the product will be done on or before 18 Mar 24 , cx agreed

Nearest tagging: cx wants to know the reason of re-promise date tagging was not available:-
Customer wants to know the status of his order as the promised date of delivery was changed. I told cx that the product is on track and you may expect the delivery by the Re-promised date. Also shared the reason of re-promised date and self care informed.

Customer wants to know the status of his order. Informed customer that the courier service providers will do their best to get the order delivered as per the promised timeline, however, In the unlikely event of the order getting delayed, the courier service providers will be intimated about this and they will attempt the delivery within the next business day.

Customer wants to know the status of his order as it was undelivered today. Informed customer that the courier service providers will try to reattempt the order delivery, the courier service providers will be intimated about this and they will attempt the delivery within the next 2 business day.

Cx said that his product is not delivered yet as the promised date of delivery is already breached. Cx said that he is waiting for this product from last couple of days but he has not received any response from courier service provider. I told cx to wait for the resolution as the complaint has been raised and he will get update........TAT shared as per SA.

Cx wants to know the reason of cancellation of a product. I checked the reason on SA and provide resolution to a customer. Also told cx to place a fresh order if he wants to purchase this product again.

Cx wants to know the refund status of his product. I told cx that the seller has completed a refund request and it will get reflect in his account on or before SLA showing on SA.

CX said that refund is not credited yet as the promised date is already breached. I told cx to check with the bank and the amount is already completed by the seller. CX said that he already checked with the bank and also checked his bank statement but still not received in his account. I told cx to share a bank statement from the date pf purchase till now in pdf format or screenshot. Resolution TAT shared as per SA.

Cx wants to know about Installation/Demo related as he purchased a product and wants to know when will be the product installation happen. I provide all required information as per SA. Cx agreed.

Cx said that the product has been delivered and the Installation/ Demo is still pending as the promised date is already breached. I told cx that complaint has been raised and he will get update on or before........TAT shared as per SA.

Cx wants to know the information regarding Cancellation/Return policies. I checked the product return policy and provide all required information as per product page.

Cx said that return was cancelled before 5 days but still not cancelled as he received damaged product with different color. Return was in cancel_req state and cx is unable to create new return. I told cx that complaint has been raised and he will get resolution by 29 Oct 2020.

Cx wants to claim warranty of the product as the product is not working. Product is having brand warranty so redirected to nearest service center and also shared details of brand.

Cx said the he is unable to use COD as a payment mode. I told cx that this option is dependent only on the sellers, he can use other payment options available there.

Customer not received the product, but got delivery confirmation message/email. We see that your order has already been delivered. Please check with the security/reception desk/mailroom/neighbours. Cx said that he already checked but no one has accepted. Complaint raised and TAT shared as per SA...

CX said that WM is asking him to come 6km away from his address to accept the order as WM denied to come at his mentioned address. I checked with cx the conditions of delivering the order at doorstep but cx said that he already accepted some orders before this at proper address. Complaint raised and TAT shared with cx as per SA.


Cx disconnected the call in between without any resolution(Maybe due to tech error or cx disconnection).

Their was no voice from cx end after call came on talking mode, so disconnected the call after giving three times disclaimer.

Cx said that he is currently busy with other work and needs call back after some time. I told cx to raise call back request again when he will be available.

Cx said that he received different product which is not as per website. Packaging was good and intact. All required information shared as per Sa and return request taken as per cx VOC.....

Issue :- Cx said that he placed 2 quantities of the product but received only one instead of 2.
Packaging was good and invoice of both the products were attached. All req info shared as per SA.

Nearest tagging: Not eligible tagging not available :: Cx said that she wants to return her product due to quality issues. Product was under no return policy so denied as per SA.


Refund Update: Thanks for reaching us. Seller has refunded Rs 1299 for your product to your bank account. As per standard banking procedures, it will be credited on or before 15 April 2021.



IN24022822411314498534----refund issue

IN24022902241876503753

IN24030322451507351998--TOA

IN24031218291380174574

IN24031518331577283671

IN24031517131936054832---damaged

OD430708196393927100--exchange

IN24031617255647762619