Notes

Thank you for calling ******* bank, how may I help you?
Cx :
May I have last 4 digits of your SSN.
Can you tell me your DOB.
Thank you.
Let me pull up your account details . Give me a second here. (hold)
Thank you for staying online. So I have your bank account in front of me.
and available balance in your checking /savings account ending with **** is *****. (tell all the balances in all accounts)
Let me check if there is any kind of suspicious activity
So do you want me to go ahead and put the extra observation on your account?
All right , I would like to know about there is a transaction on your account , I can see here there is a pending transaction of $** on your checking/savings account
which ends with **** ` which is an online transfer going to a website www.pornhub.com and its an overseas transaction and scheduled to be taken out in next 2 hours.
Do you know anything about this transaction?
i am going through your past records , i can clearly see in my system that you have never done any international transaction and thats why,
we are also suspicious somewhere about these charge happened in your account .
Do you want me to cancel this charge for you ?
ok, let me talk to the fraudulent department to cancel this charge for you.
Thank you for staying online, so I had a word with the fraudulent department and I am sorry we cannot dispute this charge because its a pre authorized charge
which means whenever this transaction was made on to your account, the bank was also getting suspicious as this is a high dollars charge and also its an overseas transaction,
So when this transaction was made on to your bank account, the bank sent you a voice message to your phone that if you would like to authorize this transaction then press 1 and
if you do not then press 2. And you know what , they received a positive answer that means 1 was pressed from your phone , that’s why we cannot dispute this charge.
So are you sure that you did not press 1 from your phone?
Alright ,as this is a hacking scenario. there is a possibility that some hackers might have approved it on your behalf . right?
Moving further , whenever you visit your local branch in the past, have you ever faced any problem, because we have to go forward and do an investigation on this matter
because we are getting some red flags and yellow warnings on our system which states that some of the executives inside the local branch of yours are dishonest with their services
who are not only trying to compromise data and information of the cx, but they are also trying to rip off old age customers out of their account (for their entire life savings) alright?

So at this point of time let me go ahead and talk to the fraudulent team again and let me mention that your systems and phone lines are also hacked. (hold)
Do not worry, we wont let you lose any single penny from your account
Thank you for staying online. So I had a word with the fraudulent department and yes we do have one alternative option for you.
as you have been a loyal customer with chase. since quite a long time , so its our job to help you out
Now first of all let me tell you this is an identity theft case and we have received a lot of cases like this in the last few days,
so to make this transaction null and avoid and safeguard your money from the hackers

First of all you need to withdraw that amount from your check-in account and then you need to deposit that money into the digital cash deposit machine
and in this process that charge will be bounce back so first step is to withdraw 25,000 from your checking account then deposit that money into the digital cash machine
and that machine is usually available in the local areas like gas stations and convenience stores

It’s needed for the investigation purpose because we want to catch those this disshonest executives involved in this hacking case so that none of the other customers will
lose their hard earned money. Okay and you don’t need to worry, don’t panic just be confident and go to the bank and withdraw $25,000. Once you reach in the parking lot
fraudulent team will keep an eye and activate the CCTV cameras of the branch okay. so that we can check those employees who are mixup with the hackers.