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-Getting signed in - O2 Username/Password
-Verification - Change Personal Details, Track Orders, Purchase Accesories
-View Bills and Allowances
-View last bill and Previous bill.
-Make a payment.
WHATS ON THE BILL?
-Amount, Account Number, Account holder, Card number, Plan, Cycle Date
BILL TREATMENT:
0 day - Bill Production 39 - Both way call barr
15 - payment reminders thru Voicemail and SMS 47 - Disconnection
23 - Class 9 Barr (call and text to O2 only) 82 - Account sent to DCA
RPI - RETAIL PRICE INDEX - Annual Increase falls every 1st of April
ID & Verification : VERIFICATION: 1. OTAC - 6 digits - 10 per day - 24hrs
Account Holder - POA - Appointed Delegate 2. SQA - 3 random characters
3rd Party - Owner Elected Delegate 3. KBA - 3 financial Q&A *make & model,
last 4 digits, email, postal code
4. FINAL FALL BACK QUESTIONS
NUMBER EXTENSIONS: TERMS:
02 - Landline Spend Capps - Barr -
0344 - Telephone
0764 - Mobile Number - Chargeable
0800, 8080 - Free
09, 08 - Premium - Chargeable - $50.00
118402 - Directory - $1.50
678 - Free - Chargeable - short code
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