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Name: Zoe Sanderson
Chat ID: 61cf002c-84c8-4f30-a6ca-8953b6b7b75d
cx cci to change the date due to flight changes Jan 4-8 |advise cx that we need to cancel and rebook |cx agreed |proceed cancellation |
72702873932044
S#172174837
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2.
Name: Srinath Tullimilli
Chat ID: 9daa058d-a81d-48a7-bdf2-5b9da44c9d40
cx cci to change the dates to 12/07-17| adv cx there is no changes on the amount of the booking |cx okay |NFAT
72706938065467
S#172185467
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3.
Name: Deanna Petzold
Chat ID: a8844cd8-d190-46ef-a5f0-4804c9ff3da1
cx cci to change the card on the booking | adv cx that we need to cancel all of the bookings |cx decline |leave all as it is and adv cx that she need to call the hotel to set-up an arrangement since all of the booking is pay later| cx okay |NFAT
9756
72703084535428/72703077348402/72703112732622/72703097636610
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4.
Name: Michelle Lessard
Chat ID: de0830de-6138-4a01-9a0e-eb424131a4c1
cx cci to verify of the booking went through because she receive an email stating that her payment have problem |assure cx that everything is good on the system |cx okay |NFAT
72707990986290
S#172188490
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5.
Name: Janice Andrews
Chat ID: 362c7431-3e89-4c0f-9ea1-09d23ea80f4e
cx cci to follow-up a refund because she cancelled the booking due to bad reviews |adv cx that hotel replied to our email request and imposes their policy |cx request for credit |issued $100 |cx okay |NFAT
72646731034476
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Name:
Chat ID:
cx cci to
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Name:
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Name:
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cx cci to
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Name:
Chat ID:
cx cci to
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Name:
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cx cci to
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