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-Alright Rana, that's totally fine. We actually have an amazing tool here where I can check all of your device's information. Let me go ahead and send you the verification code on your email. So you what you need to do is just provide me the support code I have sent on your email.
-Thank you for providing this information. No worries, I can guarantee you your information is safe and secure.
AUTHENTICATION
"Before we proceed I just need to authenticate your account for security purposes, by any chance can you access a web browser right now?
VERIFICATION
-Just in case our call will be disconnected, may I have your best callback number?
-Perfect. Thank you for providing these information. How can I help you today?
(EAA)
- I know you feel frustrated.. I know how it's important for you to.. / Allow me to help you this.. Let me check on it right away..
(PROBING)
-As what I have understand, you said your thermostat() isn't working. Correct?
Can you tell me more about it? // May I know when did you start experiencing this?/ When did it start?
CLOSING
-Is there anything else that I can help you with today?
-Awesome! Thank you for choosing Google. This has been IME. Have a great day!
_____________________________________________________________________________________________________________________________________________________
-As much as I love to have you continue enjoy our products and continue secure your home, I would like to inform you that . In return for being our loyal customer, its our honor to compensate with offers that you deserve wherein you can choose
-so well, i totally understand that this can be really frustrating, especially that you're already used to this one. One thing i assure you, just to compensate the burden that you have right now, we have coupon. one thing is for sure, this is for the betterment of our products and service.
no need to worry, we will definitely replace your nest guard with a nest connect. with no additional cost. we just want to make sure to improve our system as well. just to ease the burden you have right now, we actually have 2 offers you can choose from
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