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can I have your account number please?
I'll be asking some questions to verify your account
Can I have your first and last name pls?
How may I address you by your name or last name?
and you are the account holder?
please verify to me your service address
is the mailing address is the same as your service address?
is this a single family home and you are the owner?
please also verify your active telephone number associated on the account?
and can I have your active email address?
i'll succesfully authenticate your account and thank you for enjoying your_______
How can I assist you today?
your monthly bill is____
and from ____ to ____your current bill is ______
would you like to process your payment now?
you can also process your payment at AWRUSA.COM
May I place put you on hold for about minute or two and i'll be right back to you
please stay on the line.
Thank you for patiently waiting on the line.
You have a plan of _________
may I ask are the appliances that you have there related to the plan
Since you have that appliances I highly recommend our_______
if NO
I totally understand that you dont want to avail our _____
and i just want you to know that this will be very benefecial for you since it will save you up
a lot of money.
Is there anything else to assist you with?
Just a quick recap you are calling with your ___ ____ ___
And I already give you the details and pls stay on the lione for minute or two
for quick survey by the end of this call and we appreciate your feedback.
Again this is Lance from American Water resources. Have a great day bye for now.
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