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-thank you for calling xfinity, my name is lyn, may i have your first and last name please?
AER
-we sincerely apologize for the inconvinience that your having right now in your services, and thank you so much for reaching us about your concern, but dont worry since you got me on the line right now let me handle this one for you,, i know you had enough so let me do my best to resolve this.. but first let me pull up your account here.
PROBING Q'S
CABLE
-is there any error code or error messge that you can see in your tv screen?
-how many cable boxes are affected in this issue?
-have you tried to unplug the power cord and re plug back in again?
INTERNET
-what is the power light of the modem? is it solid on, off or is it flashing?
-how many modems are affected?
-when did it start?
LANDLINE
-do you have dialtone?
-are you able to make calls?
-can you recieve calls?
PITCH
-while i am running some diagnostics here in your account,, i can see here that your eligible for our promotion where you can save big monthly discount.. we have unlimited data plan which has unlimited calls and txt and unlimited data for only 45 dollars per line,, and we have also by the gig plan which has unlimited calls and txt and a gig of data for only 15 dollars per line..
-if you dont mind me asking,, what is your current mobile service provider?
CLOSING
-was i able to resolved your concern for today?
-is there anything else i can help you with?
-to make sure that you called in today since your having an issue with your ____ and what i did best is i already exhausted all of my resources here and the issue got/ended ____
-thank you so much for your loyalty here in xfinity
-again this is lyn your technical support for today and i would really appreciate any feedback in how did i assisted you today..have a blessed day ahead, keep safe and bye for now :)
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