Notes
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chat -1
Trying to get cable hooked up.Says can't update
rwesolution - tech schedule.
chat -2
resolution ---transfer to billing team
wanted to restore services as account was on, past due, no pay arr, soft dissconnected.
chat -3
neeed to fix pedestal in backyard --transfered chat
resolution ecm ticekt ---left converstaion.
chat 4
payment made -- service restored.
resolution - services started , gsr missed bill reduced.
chat 5
bill increased -contarct exoire.
approval shared , and went to another cx after opening link.
chat 6
service cancellation
done provide number as link was not working.
chat 7
payment arrangement needed
given promoter and gsr missed as customer went to assiatant
chat 8
tv box not working network cable disconnected
itg no signa ticket and tech after 2 hs
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