Notes
Notes - notes.io |
Concern: no internet
Resolution: Run ITG send signal. EOC
6302016346
8771200791820257
---------------------------
Spoke to Shellkyne >>>
Concern: Need tech
Central
7868678526
8495752450686481
---------------------------
Spoke to Debra
Concern: Reschedule tech appointment.
Nov 9 3:00-7:00 pm
4239489073
8396515050009747
---------------------------
Spoke to Sandra
Concern: Readable voicemail is no longer accessable.
resolution : Run ITG SOAK 1hr.
3023134877
8299200061260807
---------------------------
Spoke to Mary
Concern: Modem Activation
Resolution: Run ITG send signal complete ITG since theres alraedy tech appointmnet on the account.
Call got drop.
2677763787
8299600861111433
--------------------------
Spoke to Michelle >>>
Mike
(360) 383-7367
ime : 353952651383593
Samsung Galaxy A14 5G 64 GB
---------------------------
Spoke to Danna >>>
Concern: disconnect
---------------------------
Spoke to Rina
Concern: outage
Resolution: Run ITG outage will send text message one the issue is resolved. EOC ---------------------------
Spoke to Donn >>>
Concern: Last 3 days
Resolution: Run ITG Soak 1
---------------------------
Spoke to Victoria >>>
Concern: Wants to disconnect all her service on december.
---------------------------
Spoke to Alan >>>
Concern: Cable box in living room : No signal
Resolution: Run ITG send signal, SOAK 1 hr
8773100620114161
7749912580
---------------------------
Spoke to herbert >>>
Video tech
8499051890233533
(732) 349-7233
---------------------------
Spoke to Norman >>>>
Concern: wants to
Billing
8778106111349674
---------------------------
Spoke to Sandy //
Concern: Pairing Remote to Tv.
Resolution: Run ITg issue resolved EOC.
2566799521
8396900010290274
---------------------------
Unknonw
Spok MAdeleine
Concern: Wheres my tech
Check account: Tecxh will be late ETA 1:00 pm. EOC
6174773740
8773103200407369
---------------------------
Spoke huynh-Le
Concern: No internet connection.
Resolution: Run ITG complete since theres already tech appointment on the account.
8777703301268796
---------------------------
Spoke to Pedro
Concern: tehy recived a call from xfinity that they
8327819099
8777702111758145
---------------------------
Spoke to John ramsey
Concern: Modem Activation and landline activation
Resolution : Run ITG send signal,
6152075894
8396511721634328
6153524769
cm : 5C:76:95:DF:98:95
5C7695DF9895
---------------------------
SCustomer solution >>>
Spoke to Frank
8993211320094076
---------------------------
Unknown
Spoke to Mary
COncern: No internet connection
Resolution: Run ITG routed to schedule tech.
Nov 2 3:00-5:00 pm
8396500042806889
(865) 806-0693
---------------------------
Spoke to Mary Oloughlin
Bulk >>>>
---------------------------
Spoke to Beth - Juanita fuhrman
Concern: She can received call but cant make call.
Resolution: Run ITG routed to set up tech.
Nov 6 Mon 10:00-12:00
8993112250190886
1125 birch rd Juniper village PA 17042 room#122
Her mother had dimentia.
1311 miller st PA17042
---------------------------
Ghost call, cust end the call
8529200868101610
7172736588
---------------------------
Lakisha
Ghost spiel
3463211113
Callback routed to VM
Leave VM
8777702122458784
---------------------------
Spoke to Yun Son
Concern: Hotspot is not working now
-------------------------
Spoke to edward
Concern: Connectivity issue
the ghz is not separated.
Resolution: Run ITG
Douglas2.4
scooby010
--------------------------
Spoke to Lavern / Karen
Concern: Remote pairing
Resolution: Run ITG issue resolved. EOC
47085294771
8155100510032703
---------------------------
Spoke to Linda
wants to disconnect cable.
---------------------------
Spoke to Galoni >>>
8155100510054467
Comcern: CAble box issue|
Resolution: Run ITG SOAk
SN : 2354
--------------------------
Spoke to Paul- Patricia
Concern: Modem Activation
Resolution: Run ITG update wifi name and password.
issue resolved EOC
stoney84
teRRier84*
5083886154
8773105140453866
---------------------------
Spoke to Carrie >>mobile
Concern: Mobile concern
8299400441314577
--------------------------
Spoke to Jay
Concern: modem Activation
Resolution: Run ITG send signal
MAC: 941865019A18
model: C70000V2
8777703332331845
|
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