Notes
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Thank you for bringing this up to me. I completely understand your part, I will surely help you with this. Let me take the complete ownership of it so that I can help you with the best possible resolution.
APOLOGY:
I apologize for the inconvenience, I definitely will make sure that it gets addressed immediately. This is not the experience Xfinity wants to deliver. Please allow me a chance to overturn the situation.
BUSINESS APPRECIATION:
While I was reviewing the account I could see that you have been with xfinity from _____
I want to take a moment to thank you for the business loyalty and for being a wonderful part of Xfinity family. We really could not be doing this without you.
Also, I wanted you to know that you are eligible for xfinity rewards, you can refer this site xfinity.com/rewards and enjoy the rewards.
REWARDS
Have you signed up for our amazing Xfinity Rewards program yet ?
I highly recommend checking it out, It's a brand new program that gives us another way to say thank you to our valuable customers,Sign up for free at www.xfinity.com/rewards to see what offers are available (Movie rental, sweepstakes, discounts, and more!)
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