Notes

A: 8773103700019383
CB: 9783172939

Talk to: LINDA CARDINALE
Concern: Cable Issues | Req Tech visit

RESO: Cx refuse to TS, sched tech visit on the biller, educ about the fee, send approval. Sched 11/03/23 2pm-4pm. EOC

#############
@@@@@@@@@@@@

A: 8396910320996650
CB: (251) 342-1570 - Landline

Talk to: ANN
Concern: Cable issues | Pixelated | Tilling issues

RESO: Ran ITG, follow TS, route to 2hr soak. EOC

CR Ticket #CR115466182

N:
P:

XM: 2513421570

nbc 11, cbs 5, abc 3,

@@@@@@@@@@@@
#########

A: 8777703200593781
CB: 9545798683

Talk to: DEBORAH
Concern: Remote Programming | Remote issues
SN: PAD202534320 - A

RESO: Ran ITG, follow TS, send signal. Remote is working. #resolved EOC

CR Ticket #CR115483730

@@@@@@@@@@@@
A: 8155600396768031
CB: (916) 968-0773

Talk to: LARRY TEETER
Concern: Slow Connections | Cx req credit

RESO: Ran ITG, follow TS, Our network diagnostics identified the customer has had intermittent connectivity within the last week and a trouble call is needed to repair and avoid repeat issues. Apply courtesy credit $34.81 EOC

Scheduled for 11/2/2023 from 03:00 - 05:00 PM PDT


XM: DEClinwe
0301
@@@@@@@@@@@@

A: 8155700010886233
CB: (805) 698-1388

Talk to: KATRINA
Concern: Cable Issues | RDK 03012-0

RESO: Ran ITG, follow TS, route to 2hr soak process. EOC

CR Ticket #CR115488849

@@@@@@@@@@@@
Hey Estela, Leeandre from Transcom Iloilo is transferring a call from...

A: 8220111010796219
CB: (312) 937-8338

Talk to: JUDY
Concern: Modem Activation

RESO: Ran ITG, follw TS, set up wifi name/password, provision modem. #resolved EOC

CR Ticket #CR115492712


N: george$
P: sunshine

XM: DECline

2001:558:4011:7:40e4:c553:5297:6a9f

@@@@@@@@@@@@

A: 8499050280031184
CB: (609) 204-2950

Talk to: CRAIG
Concern: Cable issues | RDK 03012-0

RESO:Ran ITG, follow TS, route to 2hrs soak process. Cx insist sched tech visit. 11/3/23 10am-12noon. EOC

CR Ticket #CR115499299



@@@@@@@@@@@@

A:
CB: 7073969637

Talk to: CRAIG HELDOBLER
Concern: New Servcice |
New Add: 999 THIRD ST APT 403 SAN RAFAEL CA 94901

RESO:
xfer to IE



999 third st santa fe apt 403 ca 94901

@@@@@@@@@@@@
3354
A: 8155400502032186
CB: 4086090069

Talk to: MINJING
Concern: Promotion Inquiry

RESO: Cx educ about her promotion. EOC

No changes made.

@@@@@@@@@@@@

A: 8773102902485723
CB: (774) 644-2731

Talk to: Carina
Concern: NO CONNECTIONS

RESO: Ran ITG, sched tech visit. EOC

Original: Fri Nov 03, 2023 from 02:00 PM - 04:00 PM EDT

Waitlist: Thu Nov 02, 2023 from 12:00 PM - 2:00 PM EDT

N:
P:

XM: Irate | decline

########
@@@@@@@@@@@@

A: 8396120030353933
CB: 7068336854

Talk to: SOLICIA
Concern: NO CONNECTIONS
Auth: NO

RESO: Ran ITG, PHT allout, wife is not auth on the account. Cx will call again tomorrow. EOC

CR Ticket #CR115514100



@@@@@@@@@@@@
106853

131 HUGO ST APT 7 SAN FRANCISCO CA 94122


8155400510015678 - Cornelius
account pop up

A: 8155200516563204
CB: 5109326057

5109326057

4157563381

Talk to: Autumn | Larry
Concern: Modem Activation

RESO: Ran ITG, follow TS, modem offline, sched tech visit. EOC

Original: Fri Nov 03, 2023 from 03:00 PM - 05:00 PM PDT
.

@@@@@@@@@@@@
@@@@@@@@@@
@@@@@@@@@@@@

A: 8498340171052394
CB: (206) 886-1406

Talk to: AMARE
Concern: Modem Activation

RESO: Ran ITG, follow TS, modem offline, sched tech visit. EOC

Original: Fri Nov 03, 2023 from 08:00 AM - 09:00 AM PDT

NOTE: At this time all troubleshooting has been exhausted and a Professional Installation visit is needed to resolve the issue.

N:
P:

XM:

@@@@@@@@@@@@

A: 8773101901919682
CB: 8134940165

Talk to: JOHN/MICHAEL
Concern: Streaming app issues

RESO: Ran ITG, follow TS. Stream app is working. #resolved EOC

CR Ticket #CR115525456


@@@@@@@@@@@@

A: 8155300080045552
CB: 4154975664

Talk to: Justine
Concern: Streaming app issues

RESO: Ran ITG, follow TS. Account refresh. Restart modem but still have the same issues, route to 1hr soak process. EOC

NOTE: ITG error (Value cannot be null. (Parameter 'source')
The ITG is Automatically
An issue is preventing the ITG from successfully completing. Please hold on as we automatically reload the ITG. Thank you for your patience.

N:
P:

XM:

We are expecting that after an hour, we will have your services up and running for the box needs to go through self- healing and complete its diagnostic process needed to fully activate the boss. Historically 90% of issues like this are tend to resolve without having to call back or chat with an agent. We just really need to trust the process.
@@@@@@@@@@@@
JUSTIN CIMA

A: 8155600371360754
CB: 9169042900

Talk to: JUSTIN CIMA
Concern: No Connections

RESO: Ran ITG, follow TS. Modem is working. #resolved EOC

CR Ticket #CR115529145


N:
P:

XM:

@@@@@@@@@@@@
5762
A: 8771300112872621 - residential account

A: 8771300114049467
CB: (224) 688-7964

Talk to: JAMIE/JAMES
Concern: Modem Activation
CM: 044E5AD04572
MTA: 044E5AD04573

RESO: Upon checking equip was register to deffirent account: 8771300112872621. Transfer the call to BULK. Cx agree to wait on the line instead. EOC

NOTE:

N:
P:

XM:

@@@@@@@@@@@@