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-I'm happy to assist you with your concern and I can certainly assist you with that and just to confirm you reached out on us today ( make a payment)
-Are you calling for yourself or on behalf of a member?
-Is this the first time you're calling about this inquiry?
-Oh no I'm so sorry to hear that, and I understand your frustration but don’t worry you have me now
-So before we proceed I need to take a few verification process, so first may I please have your member ID number?
-Just to confirm your member ID number is U9090615502
-Also can I have the best call back number you have so that I can call you back in case this call disconnects?
-Okay just to confirm your call back number is 552551212
-Now may I have your full name and date of birth please? SHARMEEN ALI
-Is it okay to call you by your first name?
-Has any of your contact information changed in the last 30 days? Like Phone number, address, or email?
-OK since I had pulled up your account I see here that your Primary Care Physician is is that correct?
-Is there any other insurance that you have aside from Ambetter?
-I see here you are due for some preventive services;
would you like me to update these to you now or maybe next time?
-Now Sharmeen may I place this call on hold for about a minute or two so that I can look through your account here in my end regarding your concern, ill be right back!
Hello, are you still there?
Sharmeen thank you for patiently waiting and I appreciate it so much.
-Now Sharmeen …...... is there anything I can help you with?
also you can use our website at www.ambetterhealth.com where you can change your Primary Care Provider, pay your bill, review coverage information or print temporary ID card
-Would you like to get the Interaction ID of this call?
-Now allow me to do a quick recap you reached out on us today because
and I was able to help you by providing the information regarding your concern I provided your accurate information of your
-Is there anything else that I can help you with Sharmeen?
-You'll be offered the option to complete a survey after our call today and I would greatly appreciate your feedback on how I assisted you today so please stay on the line.
-Thank you for calling Ambetter from peach state health plan my name is Eyra have a wonderful day and be well.
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