Notes

WHAT is MX Records :

An MX record, or mail exchange record, is a DNS record that routes emails to specified mail servers. MX records essentially point to the IP addresses of a mail server's domain.
MX records are especially useful for users who host or lease an email because it differentiates web and email servers.




HOW to find the MX Records for customers :


To find MX Records : cheatsheet --kiosk--Email ---selct the product --we will seeing the MX record of that product.


ALways ask the customer for PSR ( problem steps recording ) , we can send that recording to ATS department to resolve the problem related to Email if its not solved from our end.

x.co/PSR


How do we know whose MX records to use :


MX record provided by Email provider .

MX records updated at Zone file

Zone file giving by name server (DNS enteries are called zone files )

Name server given by Hosting provider

Name server updated at domain registrar only


A records needs to be checked if a website or hosting is not working in WHOIS .

Whenever a website is not working its mostly beacuse of A records.

WHenever an Email is not working its mostly with the MX records.

TXT records can be added to prevent the email from reaching the spam folder.

To check the DNS settings for custoemr : 1) check CRM --diagnostic tool ---- 2) WOPR tool ..3)Email destination tool




IF CX email is not working we need MX record from the cutomer hosting provider . WE are the domain providers so we have the name servers .

I just published the webiste but its not showing because ===it takes 24-48 hrs for the website to get published .





Name servers are always available with the registrar where we buy the domain.

MX Record setting then Zone file / Active DNS ( Name server settings ) We will update the name server where website was made.



BOUNCEBACK : Everytime we sent an email but it comes back is called bounce back ( e.g : suspended email , email service is banned by service provider )

For any bounceback related query reaach out to SME or seniors as its a very vast topic and will learn slowly .



HOW TO FIX EMAIL ISSSUE :


1. Clarify ,Duplicate , Statement of support ,investigate .
2. Make sure the DNS is correct an dnot missing any necessary records. ( A records, CNAMES s, etc )
3. If the customer is using an email client , ahve them try the wembail.
4. if the customer is still having Outlook issue , have them download SARA (M365 only )
5. If that doesnot work , grab a screenshot or a PSR ( Problem Steps recorder ), or detailed information of steps taken .


Four diff ways to access the emails:

email.godaddy.com
email.domain.ltd
outlook.office.com
outlook.office365.com




https://notes.io/qQNUY




" STARTING A WEBSITE "


What is Hosting :Hosting is the space in which we build the website .It is the physical presence of our website on the internet. Website is build on the hosting plan.



Hosting Spectrum :cheatsheet --kiosk--website -- Webiste hosting Spectrunm

Dedicated server :Customer has to take care of evertything .All headache is Customers.. We dont do anything for customer . Customer has to do everything.
Best offering for Pros who need a completely dedicated server. Upgrade offering for VPS.

Shared Hosting : We lease out from an existing space


Operating system : Plesk --- It is windows hosting . made on windows coding .
C panel : It is linux hosting. made on linux opearating system .

Flipkart , amazon etc are made on Wordpress.

In website plus marketing we can easily build a website in 25 min.

WDS : Here a least tech required . here we pay someone for making our website.


Server : Dedicated Server : DED4 is only dedicated Server.
Shared Server : VPS , WEb hosting Plus , WEb hosting , MWP Pro , MWP (SMB ) , Website + Marketing ,WDS

Example : Shared hosting is where we have multiple tenants and in dedicated server/hosing we have only one.


Site Builders : They are app like website plus marketing plan , it is plan through which CX can build the webiste with go daddy wbsite buider plan
. Here we can,t change naything from our end .
As our service provide like Go Daddy has set some standard templates for them which cant be modified .Its like franchise model , where CX cant change anything .

Shared Hosting & Site Builders are very imp topic . CX asked 90 % of hosting questions from this topic .

C Panel could be the best fit for the cx who knows coding( Webhosting plus plan )...Always check into the plan section to find the best fir for the CX.

---if customer has no knowledge but money and want us to do everything for us __-the plan is WDS
--If customer is PRO and want dedicated server then plan is ----Dedicated server..
---If cx has small buisness and no knowledge plan is Website + marketing.


POINTERS:

Websiteplus marketing plan is we mostly sell to the people .It has scheduling option also .

Always fo to website discovery branch to find whcih plans to begiven to the customer .

To send step by step instructions to be given : go daddy help articles

Customer looking to add social media on their website ---best plan willbe Website plus marketing basics

CX has free trial he has domain wants to build website on that : Website + marketing basaic plan to connect domain.









Website Decision tree ( cheatsheet --kiosk-- Website ---Website dicovery Branch )

WDS ( Website design Services )


Website Design Services (WDS), formerly called PWS, is not just a service to build a website. It’s an entire team working together to make the best possible site for our customer's business.

WDS is a “Do It For You” service designed for customers who want an expert to build and manage a site for them.
WDS takes the pressure off the customer to build a site and gives them time back to do what is most important.
The WDS Vision
To join forces with small businesses by breaking down barriers to entry, as we partner with our customers to create powerful, modern designs that empower them.

Website Specialist I
WSIs consult with our existing customers to offer updates and ongoing maintenance for their sites.

Website Specialist II
WSIIs join forces with new WDS customers, consulting on website content and function. They work with the customer through the entire New Build lifecycle.

Website Specialist III
WSIIIs partner with new WDS customers, consulting on site content and function for Premium Stores. They work with the customer through the entire New Build lifecycle.

Website Builder I
WBIs are experts on the design and functionality of WDS websites. They build and update websites, often involving complex functionality.

Website Builder II
WBIIs develop and maintain the design standards and architecture for WDS builds to ensure high-quality websites.

Website Builder III
WBIIIs are technical experts on WDS sites and hosting. They provide technical clarification support for our build partners and maintain our external builder tools.

CHAT :Partners with Care Guides throughout GoDaddy, assisting with questions about our website design.

SWAT TEAM :Handles the Website Specialist I role and special projects. They will work on pilots, call campaigns, and maintenance request clarifications.


Quality Assurance Is:

Reviews all new builds completed by the Website Builder for quality and best practices.


Quality Assurance IIs:

Listen to Website Specialist calls and provides scoring.

Creative Specialists:

Create custom logo designs for WDS customers.


Production: Sends website packages to our external builders. They act as the liaison between Website Specialists and Builders, offering support and receiving sites back from our vendor teams.

JOIN Forces : Each team member joins forces to achieve the Website Design Services vision. Next, you will review the roles that partner with the customer to create powerful and modern designs.

Why GoDaddy?
Choosing who builds a website can be a big deal for someone starting their online venture. It’s usually unchartered waters and they are likely to be uneasy about the investment. Take a look at some of the reasons our customers choose GoDaddy for their logo and website design.


Our specialized team of experts will get your website online quickly (up to 6 weeks). We also offer 24/7 customer service.
The average cost to hire a developer to design and build a website is over $5000, compared to our highest plan of $3000.
Choose from a simple informational website to a full-featured interactive WordPress-based website.
The customer's website success is our priority. We will be here throughout their website journey, helping them succeed for years to come. We have a loyal team of experts who won't disappear on the customer.
After the site is live, there's only a monthly hosting fee to keep it hosted and live.



Essential Website
Tagline: Get your business online professionally and affordably.



Features include:

Up to 4 pages
Built on Websites + Marketing platform.
Basic SEO set-up.
Responsive design for mobile and tablet.
Free SSL certificate for your security.

Scope/Experience
1 scheduled call with a dedicated team of specialists.
One revision live with a specialist.



Standard Website
Tagline: Beautifully designed website that champions your brand.



Includes all the features of Essential Website, plus:

Built on Managed WordPress.
Advanced features such as video headers, image sliders, and galleries.
Includes blog functionality for simple updates and company news.


Scope/Experience

Dedicated Website Specialist supporting your build.
Revisions included.
Compatible with any Marketing Services tier.


Premium Website
Stunning designs and advanced features.



Includes all the features of Standard Website, plus:

Get up to 15 pages.
Online booking and appointments.
Added functionality such as scheduling, client forms and free membership logins.



Premium Web Store
Set up your online store with products, services and advanced options.



Includes all the features of Premium Website, plus:

Get up to 15 pages.
Built on WordPress and WooCommerce.
Offer paid membership logins.
Advanced product features such as select and compare products, advanced product search and filters, and suggested related products.
Dynamic pricing, subscriptions, bulk discount codes and sale scheduling.


The customer will receive a welcome email where they can schedule a time to meet with a Website Specialist II. The email encourages them to answer basic questions about their business and upload any photos or logos they want to use.




How to add you tube video to your website : https://www.godaddy.com/help/add-a-video-section-to-my-websites-marketing-site-24586

Go daddy site gallery (search on google ) to get all the websites made by godaddy customers or WDS team. https://wdsgallery.godaddy.com/



Website plus marketing statemnt of support :


what we suppose to do in Website + marketing plan:

purchasing or renewing web + mar
Explaining web + mark feature and benifits
Setting up Web + mar account
making a domian name work with web+ mar
Expaining how to use web + mar
Explaining how to add/delete
how to add / delete content
how to apply web
how to connect social media
how to publish web+ mar


What we cant do in Web + marketing plans:

creating and electing any web pages
adding content to the website
Customize images, quality , color ,size
customize website + marketing template
Adding cutom code.



troubleshooting for Web + mar account :

Clarify , duplicate ,Screen recorder ....if not resolved forward to ATS team.
make sure the DNS is correct
make sure the domain name is spelled properly
check help or cheatsheet to seeif the product is supported the function or not in his region.

--if customer webiste is closed . Restore his website and charged him 60 dollers. We can only recover if the webiste stopped working for last 30 days.

GUID no is required to resolve this issue.


GO DADDY STUDIO ---launched in 2012

GoDaddy Studio enables our customers to create attention-grabbing visual content for any platform, without any graphic design skills.

There are two ways to get to GoDaddy Studio.
The first is through Websites + Marketing, using the shared header menu, under the Marketing submenu. The GoDaddy Studio web app is known as the Content Creator and the Social Composer publishing tool is part of the Social menu.

Within Websites + Marketing, GoDaddy Studio is only referred to as the Content Creator.

Customers that already use the GoDaddy Studio mobile app, or GoDaddy W+M users, can access the web app directly at godaddystudio.com.

Which platforms are supported at go daddy studio :
Facebook
Google My Business
Twitter
Instagram*

*Publishing to Instagram requires the GoDaddy Studio mobile app

GoDaddy Studio was added to the GoDaddy CheatSheet, which can be found at go.me/cheatsheet.

There are a number of helpful articles at OverHQ to help customers get started with the GoDaddy Studio mobile app.

When posting to Facebook, customers can avoid blurry images by exporting their project as a JPG file.


https://notes.io/qQXWp



{{ DNS REVIEW }}




DNS Showdown :

{{HOSTING }}




{{ Hosting Basics: Hosting a Website}}



Website files are hosted on a server, which is most simply described as a remote computer that can be accessed via the internet.
The space on that server, and whatever resources come with it, is what a customer is paying for when they add a hosting product to their account.

The hosting platform, or server space, is the "plot of land" that you will build your business on.
A server can be accessed by anyone on the internet. Anytime you type in a domain name, in your browser and begin your search, you are asking the server to show you the pictures, videos, and text on that website.

The file that a server will look for first, inside of the document root, is called an index file. Its name in most cases is simply “index”, followed by the type of file that it is (e.g. index.html, index.php, etc).
The types of index files that a server will look for and/or can use varies by hosting platform.

To create a website you start with a file, called the index file, that will tell the hosting platform what to show when someone visits the site.

Somewhere else in the world, on a server, there is a document root (folder) that contains an index file (and likely many,
many more files that the index file brings into the mix)

Error :404 occur if there is no conettn on the website.



{{Hosting Platforms }}

cheatsheet--kiosk---website icon----website discovery branch (tool used to find the best website product for the customer )

cheatsheet----Hosting-----managed wordpress ---managed wordpress hosting plans---Manged Woo commerce stores-- (To check wordpress hosting plans for cutomers)

Always serch on google with keywords :

e.g change design of site mangaged wordpress go daddy
e.: change font size managd wordpress go daddy


https://www.godaddy.com/help/customize-theme-settings-in-wordpress-26435 --- Go daddy article to change the fornt siuze of wordpress site


https://www.godaddy.com/help/optimize-wordpress-images-26390 ---- Go daddy article to optimize the pictures of wordpress site

https://www.godaddy.com/help/change-the-design-of-a-page-or-post-in-wordpress-with-css-27414

NEVER EVER CHANGE ANYTHING IN CUSTOMER WEBSITE --Just send him the related go daddy articles.



{{ C PANEL BASICS }}

cheatsheet ---web hosting--C Panel

If cx website is made on MY SQL databse -- C panel hosting --LINUX operating system

If CX website is made on MS SQL database -- Plesk hosting --- Windows Operating system

filezilla to check the



What is Shared Hosting?

When hosting a website, any content seen online is located in files stored on the server. cPanel is a control panel within our shared hosting server.
What this means is multiple websites are stored within one server.
For this example, let's think of that server as a mall. The majority of the stores that fill up the mall are of varying sizes which are much smaller than huge department stores.
The majority of our customers are not huge department stores, which makes them a great fit for a shared hosting option. They can keep their costs down by "renting" space on a shared server, just like smaller stores in a mall rent space within the mall.


cPanel or C Panel ( It provides free emails also )

cPanel is a control panel used by many of the largest hosting providers in the world.
Much like the operating system on your phone, it lets you easily manage many aspects of your account including the files and applications.

In addition to being easy to use, its popularity in the industry also has direct benefits.
Many customers interested in our hosting products may already have experience hosting elsewhere. Of those, a large number will be familiar with cPanel from using it at a previous hosting company.

Pointers :

If a customer manages their registration and DNS here in addition to hosting the domain, making changes in cPanel will automatically update their DNS settings so that they never have to manually do it themselves.

Because cPanel hosting is a shared hosting environment, our system administrators ensure that the servers themselves are running properly.
The customer only has to interact with them through the control panel. Meaning they have access to the software without having to manage it themselves!

Our 1-click app install makes it easy to build your site with the app you love. There are 125+ apps available with cPanel/Linux hosting.


----If the customer specialized in WordPress, they are likely a better fit for a Managed WordPress hosting tier.

---If the customer mentions ASP or MSSQL, they would need a windows server.

---Always check the consulting sections of the Cheatsheet to determine the correct plan for a customer.


HOsting trouble shooting resorces : The help centre , DIG WEB interface ,GAOX bot



{{Plesk basics E learning }]


Plesk Control Panel :

Much like cPanel, Plesk is a control panel used by many hosting providers around the world.
Although it fits a more narrow customer base, it provides its users a way to perform most of the tasks necessary for configuring a server to host a website by clicking through easy-to-follow icons and menu options.

WHy Plesk :To identify if the customer you are working with should be using Plesk hosting, you should always check the consulting tab within the Cheatsheet to get the most up-to-date information.

MSSQL is a type of database that is only supported within a Windows environment. If the customer is looking for shared hosting, their only option will be Plesk.

ASP.net is a programming language. If the customer mentions their website is written in this language, they will need a Windows server

Plesk Benifts :

Integration with GoDaddy domain registration
If a customer manages their registration and DNS here in addition to hosting the domain, making changes in Plesk will automatically update their DNS settings so that they never have to manually do it themselves.

Having access to current versions of popular hosting softwar
Because Plesk hosting is a shared hosting environment, system administrators ensure that the servers themselves are running properly without the customer having to manage it. The customer only has to interact with them through the control panel.

Plesk Onyx :This modernizes the Plesk experience and provides decreased setup time, increased control panel performance. and increases the possible integrations and automation available to our development teams.

Plesk FoS
This gives you the most up-to-date plans and pricing available to customers.

Visit the Cheatsheet
Get tips on qualifying, consulting, and even personalization!

The Help Pages
The help pages have loads of information that helps you quickly assist a customer with their issue.

DSSA -- domain active , server active , settings , a records are fine ----check these before transfering the query to hosting department .


https://www.godaddy.com/help/windows-plesk-shared-hosting-aspaspnet-module-feature-support-3361


cPanel
MySQL database
Customers can create MySQL databases quickly in cPanel and connect to them remotely or import them through built in tools like PHPMyAdmin.

Building Site
HTML
PHP


Windows Hosting :
MSSQL database
Customers can create MSSQL databases quickly in Windows Hosting.

Building Site
ASP
ASP.NET
SSL hosting compatibility









{{ Website Security }}


cheatsheet ---Web security

https://cheatsheet.int.gdcorp.tools/website-security


{{ SSL - Secure Socket Layer }]


SSL cettifcate prevents website from DDOS attack. Go daddy has Seruri firewall product to protect website from getting hacked.


SSLs : Secure socekt layer . Wheneever there is a lock sign on the left side of website it shows the website is SSL certified and secure .

It encrypt the information between website and websites servers . https:/ are SSL certified websites. http:/ are not SSL certified.
SSL certificate boost Search results.
SSL certifcate are required for any kind of transactions like credit card transactions.
It is recommended for all websites.

Types of SSL :

Standard : covers a single domain hosting , primary domain only on multiple domian hosting ,e.g: mycoolsite.com

domain ,organisation , extended

UCC/SAN : multiple domain hosting . multiple hosting server , ec.g: shop.mycoolsite.com , coolestsite.com

Wildcard : single domain ,multiple domain hosting

domain , organisation , e.g: mycoolsite.com , email.coolsite.com , forum.mycoolsite.com , blog.mycoolsite.com


Difference between Malware and SSL :

Malware :

Best for hosted sites , protects the hosting servers files that are made of code , Smmilar to a computers malware /antivirus software

SSL :

Great for securing forms , payments gateways and loginscreen.
protect information sent and received by the webiste from the user .
Encrypts information as it is communicated across internet.


(( SSL Process )): We have SSL prodcut that can be checked in cheatsheet.


cheatsheet --SSL Certificates


2 Step SSL Process : If hosting with go daddy (DIYA)

1. Buy your domain , hosting and SSL from Go Daddy .
2. Redirect your site .


5 Step SSL Process: If hosting with 3rd party

1. Request a CSR.-- Cerificate signing request
2. Activate the SSL.
3. Validate that you are the owner -- Add TXT to confirm we are the owner
4. Install it. ----- Learn how to install SSL in C panel with the help of a video .
5. Redirect the site.

https://www.godaddy.com/help/generate-a-csr-certificate-signing-request-5343
https://www.godaddy.com/help/request-my-ssl-certificate-562 --

Article no 562 is very helpful to teach the step by step guide to install SSL for customers.

--- Managed SSL & SSL setup service for the cx if they want us to istall SSL for them . We charge the customer for this service.



{{ WOW Review }}




https://notes.io/wquYA


https://www.domaindiagnosis.com (to get the each and every deatil of the domain )

https://whopr (to get the each and every detail about Email )

dnschecker.com ( to check the dns records of cutomer )

https://crm.int.godaddy.com/customer-search/ ( New CRM Link )




{{ Hands - off troubleshooting }}


Here we can't do anything from our end ,we can assist the customer and cx will do it himself to resolve the issue .

---Wehenever we are sending any help article to cx , dont directly send him the article . Provid him step by step guide and write it in lengthy and diplomatic way.
e.g: "I'll be happy to help you with changing your nameservers. For your security I can either walk through you to the process of changin the namse server .

Always send the other company help article from google to cx , o that he can reolved his issue himself easily .


(( Research and Investigation )):


Always follow DSS methodsto check the problem :

DNS ---Check the A records , MX records , TXT records etc

.
_______________________________________________________________________________________________________
Server --secure.godaddy/newev (Here we can check any issue with anything and dont know the reason , find the issue with this link to check any issue related to server )


https://godaddy.service-now.com/gdsp?id=event_status ------


[ green means : working fine ....red meansissue ...Ornage means known issue and we are working on it ]

Always make sure the cx is online with us when we reach to the ATS .

______________________________________________________________________________________________________


"Hands Off issues" : We will not do the work on following issues , cx will do it himslef , we will just guide them how to do it .

DNS ,Forwarding , FTP , Website + Marketing , SSL , Aftermarket (Auctions , back orders , Domain Buy Service ) , Transfers




{{ DNS }}

Always make sure to confirm from the domain name for which we are going to updat either DNS records , Confirm from our seniors also before
updating the name servers . As if we update wrng name server it can down the website .



Current DNS Settings :

Internal tools : Diagnostic dashboard , Domainn control centre -zone file (if name server points to godaddy ) , Gizmo
External tools : DIG

Required DNS Settings :

Internal tool: Hosting control centre,help , cheatsheet , Diagnostic Dashboard(for email )
External tool :Google ( for 3rd party )


----- What to do when there are no nameservers?

----Forwarding refresher : If forwarding is not working then we cant do much in forwarding .

---FTP Problems :By opening filezilla, you would need host name , username ,password and port . We will send a test username to check if the issue is fromour end or the cx side .
We cant ask for cx password .

---Website + marketoing : We can't change anything in website /amrketing bewcause we are not supposed to edit or change anything in their website .

--3rd Party Client and software : We can only see if the issue is no tfrom our end , cx has to go 3rd party to solve their problem.


Smart Lines : Smartline tiers include Calling , text messaging , features categories.

Smart line Features : Phone rings , caller Id shows , Customizable voicemail greetings , Voicemail transcribed and emaid to you

Smart line is only available on android and IOS
Smartline is designed to be second number for a single smartphone , but two or more phones can receive smartline calls and texts.

Smart line benifts : Separate buisnes and personal , two numbers -one phone , build your professional image , easy to use and quick setup



{{Marketing}}


Marketing is used to gains new customers and keep those customers coming back to us .


We can sell dgital marketing suite to customers who have C panel hoting but not to the customer having marketing plus plan.


CRM -----catalog----online marketing-----digital marketing suite