Notes
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Spoke to Joseph
Concern: No signal
Resolution: Run ITG send signal still stuck to welcome, black screen and no signal on tv.
$29.78
X (860) 848-9516
8773402020119570
-----------------------------
Spoke to Garland Billing>>>
Concern: XRE 02022
Resolution: Run ITG send signal.
CR Ticket #CR115723563
10128888
8777701741100215
----------------------------
Spoke to Phillips
Concern: tech came yesterday to install new modem, calling because theres no internet connection.
Resolution: Run ITG modem is online, identified that shes not connected to new wifi name and password. EOC
8529102180276809
---------------------------
Spoke to Daniel - Anthonys wife he's on meeting right now.
Concern: last week tehres xfinity Maintenance in the area after that they experince down service.
Resolution: Run ITG internet speed is down send signal, internet speed is still low. customer refuse to schedule tech and wants to ship new box.
$30.48
2679726120
8499100680289799
----------------------------
Unknown
Spoke to Chris Tallman
Concern: None comcast subscriber but reported about the orange cable laying on the ground of there community Need to bury cable, he actually call last month but he said no one come and bury the cable , refference number from his last call ECM0004236651.
Address: 7405 highland bluff sandy spring GA 30328
Contact ECM:
ECM chat: unfortunately, we do not work non-comcast subscriber...I will have to forward to commops ECM0004625238 Created
[email protected]
4046060044
---------------------------
Spoke to Raymond ////
Concern: install new box.
Resolution: Run ITG send signal. issue resolved EOC
SN: M11531TF8061 : resolved
SN: PAM607118343 : resolved
6033059127
8773202060009065
----------------------------
Spoke to Darryl
Concern: recativate and connect printer to Wifi
Resolution: Run ITg send signal issue resolved. EOC
Apollo2018
Seawolf58
2818518346
-----------------------------
Unknown
Spoke to Sang
Concern: Wherse my tech
Check account tech appointmnet today is between 1:00-3:00 pm
8529200868382020
----------------------------
Spoke to Lesly >>>>>
Concern: Modem Activation
Resolution: Run ITG send signal, issue resolved.
-----------------------------
Spoke to Dedi- transfered call
Concern: request to speake with a sup, Wants to access NBA leauge pass for free since she have this channel on her another account .
inform customer for her to watch NBA league pass on this account she needs to add more sports and interntainment for $9.99 a month. customer inisit she dont want to pay more since she have this channel in aother account.
Endorse.
8155600701129606
-----------------------------
Spoke to Ryan
Concern: Not getting the full internet speed
Run Test: results are good
8495741401342245
-----------------------------
Spoke to Mary- Leave in apt complex of Somerset
Concern: Modem Activation
Bulk account tranfer to right dept.
8778106111965305
-----------------------------
Spoke to Murali >>>
Concern: customer thinks somebody called him and reset his comcast password he wants to verify it if it from xfinity.
Contact customer security assurance.
verify the number and the email it shows its from xfinity.
4259564956
8155100516342601
rejmm.icmitts
8887968649
-----------------------------
Spoke to Kamirakle
Concern: Modem Activation
Resolution: Run ITG send signal modem is offline
tech appointment:
nov 4 Sat 5:00-7:00
9018579547
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