Notes
Notes - notes.io |
A: 8993110470061135
7176839744
CB: 7176543239
Talk to: JOHN/DIANE
Concern: Unable to connect her new ruko tv | Connection issues
RESO: Ran ITG, follow TS, upon checking device is not connected, guide cx how to connect. TV is working. #resolved EOC
CR Ticket #CR115186731
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JUDY -
A: 8771200630453435
CB: 7082546449
Talk to: Judy(agent) Equip update rep
Concern: Modem Activation
RESO: Take over the call but call got disco while agent is trying to connect the call, callback cx, route to VM. Endorse to support. EOC
NOTE: No changes made
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A: 8155400553539832
CB: 6505041218
Talk to: Timothy
Concern: No connection
RESO: Ran ITG, We’re aware that you may be experiencing a service interruption and are working to resolve the issue by approximately 10/31/2023 03:25 PM (Pacific). We apologize for any inconvenience and appreciate your patience. Apply credit -$3.55. EOC
CR Ticket #CR115287072
XM: DECLINE
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CODY
A: 8396910360266964
CB: (251) 800-1753
Talk to: CONVASEAY
Concern: Modem | Transfer service
New Add: 5700 GRELOT RD APT 822 MOBILE AL 36609
RESO: Ran ITG, follow TS, cx agree to for follow text after 10mins. Contact NMD to ask assistance for the transfer. Cancel tech viist because cx wants to sched tech at her new address. Educ cx for her past due, cx paid the bill, ytransfer to NMD. EOC
CR Ticket #CR115292168
A2C02E-MUST CANCEL ACCT TRANSFER
5700 Grelot Rd #822 Mobile, AL 36609
5700 GRELOT RD APT 822 MOBILE AL 36609
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5246
A: 8299400100514012
CB: 4104148456 - LANDLINE
2408326339
Talk to: LAWRENCE /IDELLA
Concern: Missing Channel / No picture
RESO: Ran ITG, follow TS, send refresh signal. Channels is working. #resolved EOC
CR Ticket #CR115316623
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A: 8535100440278773
CB: 9417023491
Talk to: HEATHER
Concern: Black Screen | No Picture | XRE 03059
RESO: Ran ITG, follow TS, send signal. Cable is working. #resolved EOC
CR Ticket #CR115322626
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A: 8773102730194117
CB: 7742681559
Talk to: Melissa Bird
Concern: No Connections
RESO: Ran ITG, follow TS, modem offline. Sched tech visit. EOC
Original: Thu Nov 02, 2023 from 08:00 AM - 10:00 AM EDT
Waitlist: Wed Nov 01, 2023 from 8:00 AM - 10:00 AM EDT
N:
P:
XM: Decline
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A: 8495741442070151
cb: (904) 352-6247
Talk to: RAYMOND
Concern: Modem
RESO: Ran ITG, follow TS, modem is working. #resolved EOC
CR Ticket #CR115333208
CR Ticket #CR115333974
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A: 8771300420164299
CB: (773) 774-2346 - landline
Talk to: CAROL
Concern: Cable inquiry | Req tech visit
Auth: YES
RESO: Cx educ about for auth process, cx refuse TS, forward to TL for TC. Sched tech visit 11/10/23 apm-3pm. EOC
CR Ticket #CR115337164
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Hey Estela, Toni-Marie from TP Jamaica WD is transferring a call from...
A: 8155600470544506
CB: (530) 848-3943
CB: (281) 425-9915
Talk to: Kathy
Concern:
RESO:
NOTE: Transfer call, got disco after 12seconds, no interaction w/ cx. Endorse to support. EOC
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A: 8396120021205746
CB: (706) 799-8529
Talk to: WANDA
Concern: Remote Programming | RDK 03003
XR15 - SAMSUNG
RESO: Ran ITG, follow TS, online status for the set-top box is Red, and troubleshooting has not been successful in resolving. Further escalation will be needed to address the device at the customer's home. Try other box. Still getting error code on the screen. Call got disco, callback cx to continue TS. While sched tech visit encounter error on einstein turn white. Endorse to TL for TC. Sched a tech visit 11/01/23 5pm-7pm. Pls apply credit once cable is working. EOC
CR Ticket #CR115341477
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7972
A: 8155600672686204
CB: 2096013839
Talk to: Lindsay
Concern: NO SERVICE | Outage
RESO: Ran ITG. Educ cx for the outage. Apply credit $10.09 EOC
We’re aware that you may be experiencing a Internet interruption and are working to resolve the issue by approximately 11/01/2023 12:40 AM (Pacific). We apologize for any inconvenience and appreciate your patience.
CR Ticket #CR115353551
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