Notes

belle

A: 8993110530019354
CB: (717) 608-5112

Talk to: TOM
Concern: Email issues | Password issues

RESO: Ran ITG, folow TS. Still having issue to the reset on the email. Transfer the call to CSA. EOC

CR Ticket #CR116969664

email:
[email protected]

Advise the customer to utilize the “Don’t know your email or username?” link at Comcast.net to access the account and update the contact email address. Click Next to continue.
For additional information on Getting the Most from Your Comcast Service, review HOW6754
jrenard75

@@@@@@@@@@@@
Hey Estela, Rochelle from Transcom Iloilo is transferring a call from...

RETENTION

A: 8535100500264184

a: 8396410441437171
CB: 6012032198
6017604913

Talk to: Patricia
Concern: Remote Programming | Asking credit
XR-15 | VIZIO

RESO: Ran ITG, follow TS, guide cx w/ the pairing process. Apply credit -$8.29#RESOLVED EOC

CR Ticket #CR116971171
CR Ticket #CR116979226


$8.29

N:
P:

XM:



9452
1035 W MAYES ST APT 328 JACKSON MS 39213
################
@@@@@@@@@@@@


A: 8497606400814239
CB: 3036511489 - L

Talk to: MANYA
Concern: Cable Issues | Cx is having issues w/ her remote at the main box

RESO: Cx confirm that the box and remote is working. While waiting on IVR they conduct TS. No need to TS. #resolved EOC


XM: Decline ######
#################
@@@@@@@@@@@@

A: 8396522022584575


A: 8396522022584575
CB: 9017454964

Talk to: KIMBERLY
Concern: NO CONNECTIONS | Tech sched inquiry | ACP concern

RESO: Ran ITG, educ cx about her concern. Apologize for the inconvenience. No changes made. #resolved EOC

NOTE:
CX INTERNET IS DOWN AFTER A TECH VISIT HER NEIGHBORS HOUSE & FINISH THE JOB

N:
P:

XM: DECLINE



@@@@@@@@@@@@


A: 8773212110020467
CB: (603) 359-7339

Talk to: MARY
Concern: No connections

RESO: Ran ITG, Advise the customer that there will be no charge for this service visit because our systems indicate an issue on our side. Sched tech visit. EOC

Original: Fri Nov 17, 2023 from 10:00 AM - 12:00 PM EST

Waitlist: Sun Nov 12, 2023 from 8:00 AM - 10:00 AM EST


XM:

@@@@@@@@@@@@


A: 8771203291684975
CB: 3093100077

Talk to: HELEN
Concern: Modem Activation

RESO: Ran ITG, follow TS, swap wifi settings, provision modem. #resolved EOC

CR Ticket #CR117001829


N: Nunna1
P: fam65ily

XM: decline

2001:558:4040:89:50c3:a1e5:34ad:f6d2

###############
#####################

@@@@@@@@@@@@


A: 8498340340750050
CB: (816) 728-5774

Talk to: RICKY
Concern: Cx wants to add NHL Center Ice

RESO: Cx educ, guide cx how he can sub add NHL on his service. #resolved EOC

No changes made on the account

NOTE:

disney story central


XM: Decline

@@@@@@@@@@@@


A: 8772106120947530
CB: (303) 547-2126

Talk to: ROBERT
Concern: Modem Activation

RESO: Ran ITG, set up wifi name/pass. | Ran ITG for cable act, follow TS, guide cx on the on screen activation. Modem & Cable is working.
#resolved EOC

CR Ticket #CR117009723
CR Ticket #CR117005246


N: BOBLOTEX
P: Xyz123xyz

XM: decline

insignia / roku tv XR15
@@@@@@@@@@@@
#################
##############
3600

A: 8777701842593292
CB: 2816761109

Talk to: Jesus Mendoza
Concern: Mobile Concern | Mobile Hotspot
Auth: YES

RESO: Transfer to MCD. EOC

###########

@@@@@@@@@@@@


A: 8771200850042942
CB: 3127712580

Talk to: ONICKA
Concern: Remote issues
XR15 - LG

RESO: Ran ITG, follow TS, Utilize the article provided to educate the customer on Disable Pairing on Your X1 Remote. Advise the customer that the remote has limited functionality and will need to be swapped out. Ship new remote. Apply credit -$7.49 | #resolved EOC

CR Ticket #CR117016108

################3

@@@@@@@@@@@@


A: 8535114841647460
CB: 5613088613

Talk to: KATHERINE FOX
Concern: No Connection

RESO: Ran ITG, modem offline, resched tech visit as per cx req 11/12/23 1pm-3pm. EOC

CR Ticket #CR117018585


N:
P:

XM:

@@@@@@@@@@@@
Hey Estela, Santiago from TP Guadalajara WD is transferring a call from...

A: 8777703212130762
CB: 2817802219

Talk to: LINDSAY
Concern: No Connections

RESO: Take over the call, ran ITG, set up wifi name/password. #resolved EOC

CR Ticket #CR117020171



2001:558:4081:12:883:bc7a:1e98:f09f

N: Arbogast
P: Raskal1964!

XM:
####################

@@@@@@@@@@@@

9463
A: 8771300312430949

A: 8771300321672317
CB: (773) 392-5392

Talk to: MARY
Concern: NO CONNECTION

RESO: Ran ITG, provision modem. Modem is working. #resolved EOC

CR Ticket #CR117021747

#####################
@@@@@@@@@@@@


A: 8771402460022849
CB: 2692811239

Talk to: SUZANNE
Concern: CX could not access XOD | Repeat issues | Ask credit for not using cable for couple days

RESO: Apologize for the inconvenience. CX already conduct the TS w/ the previous rep before the call got disco. Refuse TS, Offer options to get new box, ship new box as a replacement. Apply courtesy credit $22.57 #resolved EOC

#################
#######
@@@@@@@@@@@@

A: 8499053660047911
CB: 9083475630

Talk to: MICHAEL
Concern: ESPN+ app issues | Cx call to confirm his subscription on ESPN+

RESO: Ran ITG, follow TS. Confirm that the new monthly charge is 10.99 for ESPN+ subscription | Guide cx how he can login again to ESPN+ on the TV. Use the right credentials. Subcribe again w/ the new pricing. Cx able to watch on his iPod and TV. #resolved EOC

CR Ticket #CR117026625
CR Ticket #CR117027131


CALLL AFTER 20
@@@@@@@@@@@@

A:
CB:

Talk to:
Concern:

RESO:

NOTE:

N:
P:

XM:

@@@@@@@@@@@@

A:
CB:

Talk to:
Concern:

RESO:

NOTE:

N:
P:

XM:

@@@@@@@@@@@@

A:
CB:

Talk to:
Concern:

RESO:

NOTE:

N:
P:

XM:

@@@@@@@@@@@@

A:
CB:

Talk to:
Concern:

RESO:

NOTE:

N:
P:

XM:

@@@@@@@@@@@@

A:
CB:

Talk to:
Concern:

RESO:

NOTE:

N:
P:

XM:

@@@@@@@@@@@@

A:
CB:

Talk to:
Concern:

RESO:

NOTE:

N:
P:

XM:

@@@@@@@@@@@@

A:
CB:

Talk to:
Concern:

RESO:

NOTE:

N:
P:

XM:

@@@@@@@@@@@@

A:
CB:

Talk to:
Concern:

RESO:

NOTE:

N:
P:

XM:

@@@@@@@@@@@@

A:
CB:

Talk to:
Concern:

RESO:

NOTE:

N:
P:

XM:

@@@@@@@@@@@@