Notes

Legend
Flex Info required by customer


Agent
Thank you for calling Xfinity, my name is Prashant, whom do I have the pleasure of speaking with today?


Customer
This is Ryan Smith


Agent
Good morning Ryan, hope you are doing well, I can see that you have a question on Xfinity product and services, and I will be happy to answer all your questions today.


Customer
Yes, I have a question on Flex, actually one of my friends was talking about it yesterday


Agent
Sure Ryan, you have reached the right person, I am an expert on Xfinity products and will be answering all your questions today


Customer
Sounds good


Agent
Ryan, is the address you are calling about – 165, court land Ave, St 123, GA, 303033


Customer
Yes, that’s it


Customer
Thank you Ryan, in the meantime I am sharing the information please tell me how’s been your day so far?


Customer
Day has been good, a little hectic since I am working from home and get to take care of the kids too.


Agent
I can relate with you since I had also been working from home previously, it’s certainly hectic no doubts, but spending time with your kids is priceless, they are such a great stress busters.


Customer
They indeed are


Agent
Ryan, I have reviewed your account, as you are an internet only you are eligible for a Flex box and good news is the first Flex box is absolutely free of cost and any corresponding box after that will cost you $5 each. You just have to pay a $15 one time activation fee.


Customer
hmmm, that sounds interesting, what actually is flex, I mean what can I do with flex, I am not too tech savvy, hope you understand


Agent
I understand Ryan, I will explain the features to you in an easy to understand language


Customer
Let’s go


Agent
Xfinity Flex is a voice-controlled ultra HD streaming TV Box that puts all your favorite streaming apps in one place on your TV, with Xfinity Flex, you’ll be able to stream more than 10,000 free movies and shows, access your favorite apps like Netflix, Disney+, Prime Video and Hulu, and rent or purchase top movies and shows. The award-winning Xfinity Voice Remote makes it’s easier than ever to search across your apps, all in one place.


Customer
Oh wow that’s indeed interesting.


Agent
Ryan and now, Flex comes with Peacock – the new streaming service from NBCUniversal. Stream hundreds of movies, your favorite TV series, and exclusive originals, plus the latest in news, sports, and pop culture – updated daily. All included for no extra cost – no strings attached.


Customer
Yeah, my son has been accessing Peacock for sports, what about music Prashant?


Agent
Yeah we have some exclusive sporting stuff on Peacock, will share the details later, coming to your question on music, on Flex you can also listen to your favorite artist or playlist using Spotify, Pandora, iHeartRadio and Amazon Music.


Customer
That’s amazing, how can I order this box?


Agent
You can either order it with me on a call or order it online on Xfinity.com/flex or go to the nearest store, I would suggest you to go to the nearest store as that’s the fastest way to get the Flex box and moreover you do not have to pay for any shipping charges, please suggest how would you like to proceed?


Customer
I would love to go to the service center.


Agent
Sounds amazing! Let me quickly share the service center address.


Customer
Sure


Agent
In the meantime I am pulling up the service center address, I can see that you have been with Xfinity since the last 7 years, I would like to take this opportunity to appreciate your for your loyalty and journey with Xfinity


Customer
Yeah I did not realize that, it’s been a long time.


Agent
Yeah time just flies by, I have the address handy for you, would you like to note it down


Customer
Sure


Agent
XYZ, abbc, 12345


Customer
I would definitely go out and bring that box today


Agent
Sure, you can visit as per the store timings I have shared, also I am sharing an email with you on *****@comcast.net on how to hook up and activate the Flex box so that you don’t face any issues with hooking up and activating the Flex box.


Customer
That would be great


Agent
Ryan, email has been sent, you can check your inbox. Also, in future if you face any issues with Flex or your internet services, you can simply download the My Account app and self-troubleshoot your issues.


Customer
Sure, will check that out


Agent
Alright, Ryan, before we wrap up, have you heard about Xfinity rewards?


Customer
Not really


Agent
Ryan, I am happy to share Xfinity Rewards is a new program just for Xfinity s – our way of saying thank you for being with us. Rewards members enjoy a special mix of special perks, unique experiences, product benefits and so much more. The longer you’re with Xfinity, the more rewards you get; and it’s free and easy to use, you simple need to visit Xfinity.com/Rewards and login with your Primary username to avail the benefits


Customer
Great, will do


Agent
Ryan, to quickly summarize you called today regarding information on Flex services, we discussed about flex its features, how to order the box, how to hook up and activate it, can you confirm if I was able to answer all your questions today?


Customer
Yes you were, thanks


Agent
Great, I appreciate any feedback on the service and experience I have provided you today? Thank you for being a loyal Xfinity . I hope you have an amazing rest of the day.


Customer
Sure, will do


Agent
Thank you for choosing Xfinity, have a great