Notes

Hey Estela, John from Sales Houston is transferring a call from...

A: 8772105220048280
CB: 6516333953 - Landline

Talk to: DHELAN/Violet
Concern: Cable issues
SN: MA1418EHE514 - A

RESO: Ran ITG, follow TS, ship new box, send approval. Apply credit to waive the shipping fee $15.55 #resolved EOC

CR Ticket #CR116559641

error: Available on HD only error

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7633372895
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A: 8299420660212682
CB: (301) 578-8769 - landline

Talk to: MICHAEL
Concern: Cable issues | Asking credit for the issue on his cable today

Reso: Ran ITG, cable is working , process credit $6.62 for 1 day. #resolved EOC

CR Ticket #CR116562044

DECLINE
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1356
A: 8993211290076285
CB: 7247300873 - M
7246570602

Talk to: Sandra
Concern: CABLE ISSUES | Repeat Issues / No Signal
Auth: YES

RESO: Ran ITG, follow TS, box is working. Apply credit $20.34 | #resolved EOC

CR Ticket #CR116571545



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2408
A: 8772105900921871
CB: (612) 868-2121
(651) 699-6427
Talk to: SHELLY
Concern: No Connections
Auth: YES

RESO: Ran ITG, follow TS, call got disco, callback cx and she request callback after 30 mins. Endorse to support. EOC

CR Ticket #CR116573919

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A: 8497950250457248
CB: (505) 557-7260

Talk to: KURT
Concern: Peacock concern | Add free for Peacock

RESO: Cx educ, explain that his subscription is peacock premium. Adv cx to upgrade to Peacock Premium Plus to enjoy watching w/o interruptions. Guide cx how Share article how to upgrade his paln. Cx refuse to continue TS and end the call. EOC

NOTE: No Changes made

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A: 8778102253251208
CB: 5039970156

Talk to: TAMMY
Concern: Sched tech visit

RESO: Sched tech as per cx req 11/13/23 2pm-4pm. EOC



XM: decline

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Hey Estela, Daniel from TP Montego Bay Central is transferring a call from...

A: 8220111105157574
CB: 6787773069

Talk to: JAMES MARTI
Concern: Cable issues | Freeze | Program Cuts in / out

RESO: Ran ITG, follow TS, send signals. Cable is working. #resolved EOC

CR Ticket #CR116586922

XM: decline

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A: 8499052050026519
CB: 6099712677 - landline

Talk to: JEAN
Concern: PEACOCK ACTIVATION

RESO: Ran ITG, guide cx how to activate peacock premium but still unable activate. Create ECM ticket: ECM0004712731 EOC

CR Ticket #CR116588531

ECM0004712731
c
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XM: DECLINE

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A: 8155600640049733
CB: 2094701216

Talk to: Julie
Concern: Missing XOD content
SN: PAQT04690649 - C

RESO: Ran ITG, follow TS, educ cx the reason she cannot access XOD, adv to get new update box. Provide option. CX will get the box at the store. #resolved EOC

CR Ticket #CR101075020
CR Ticket #CR116593530

235

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XM: decline

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A: 8772106200279556
CB: (952) 944-1986 - landline

(612) 518-1946 - mobile

Talk to: GWEN
Concern: Cx recieve a message about the unreturn equip | xFinity App concern

RESO: Cx educ for the process. Ran ITG, cx mention that Technician bring the old equip. Encounter error on ITG. Guide cx to login on xFinity app #resolved EOC

Value cannot be null. (Parameter 'source')

N:8499102580031479
P:

XM: decline

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A: 8498380072614652
CB: 3608886210

Talk to: SHAWNA
Concern: Degraded Internet | asking for credit

RESO: Ran ITG, Advise the customer that there will be no charge for this service visit because our systems indicate an issue on our side. Apply credit $12.39 #resolved EOC

Waitlist: Thu Nov 09, 2023 from 12:00 PM - 2:00 PM PST

Original: Fri Nov 10, 2023 from 12:00 PM - 02:00 PM PST

An automated check has identified an issue is occurring with the customer's device(s) displayed, and there is a potential noise filter present. Due to the filter, a device restart will not resolve the issue.

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