Notes

*Scene: A caller is making a hotel reservation over the phone.*

Telephone Operator (Chrystlyn): (Answers the call) Good afternoon. Thank you for calling Midori clark hotel and casino. This is the reservation department, My name is Chrystlyn. How may I assist you today?

Caller (Shaine): Good afternoon. I'd like to make a reservation for two adults and one child for the upcoming weekend.

TO:Chrystlyn Of course, I'd be happy to assist you with that. Let me check our availability. May I have your name, please?

C: My name is [Shaine].

TO Chrystlyn: Thank you,Ms. Shaine. Could you please specify your check-in and check-out dates?

C:Shaine We plan to arrive on October 18 and depart on October 20.

TO:Chrystlyn Great! I see we have rooms available for those dates. How many nights will you be staying?

*C*Shaine We'll be staying for two nights.

TO:Chrystlynl Wonderful. Now, let me check what room options we have for you. May I know your room preferences or any special requests?

C:Shaine We would prefer a non-smoking room with a king-size bed if possible.

TO:Chrystlyn Thank you for your preference. I'm checking that for you now...Please hold on for a moment... Yes, we have a non-smoking room with a king-size bed available. Would you like to include breakfast in your reservation?

C:Shane Yes, please include breakfast for both of us.

TO:Chrystlyn Perfect. Shall I proceed with the reservation?

*Shaine*Yes, that sounds good. Please go ahead.

TO Krystlyn:I've reserved a Superior room,non-smoking with a king-size bed for you for two nights, including breakfast. Your total for the stay will be P7,866. Could you please provide your contact information?

C:Shaine Sure, my phone number is [09958834417], and my email is Shaine gmail.com].

TO:Chrystlyn Thank you, Ms. Shaine. Your reservation is confirmed, and you'll receive a confirmation email shortly. We look forward to welcoming you at Midori clark hotel and casino this weekend.If you have any further questions or need any assistance, please don't hesitate to contact us. Have a great day!

C:Shaine Thank you so much!

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*Scene: Guest arrives at the hotel's entrance.*

Door Attendant(Bernadette): Welcome to , Midori clark hotel and casino Madam. May I assist you with your luggage?
Guest Kim And Shaine: Yes, please. We have two bags.
Door Attendant (Bernadette): Thank you, Madam. Please follow me.

The door attendant leads the guest to the bell boy who takes the bags.]

Bell Boy *kaye: Good afternoon, Sir/Madam. Welcome to Midori Clark Hotel and casino]. Let me assist you with your luggage. May I have your name and reservation details, please?
Guest shaine: Yes, my name is Shaine and Kim we have a reservation for a Superior room for two nights.
Bell Boy kaye: Thank you, Sir/Madam. Let me take your bags to the reception. Please, follow me.

[The bell boy leads the guest to the reception desk where the receptionist greets them.]


Front Desk (Gisselle): (Greets the guest) Good evening! Welcome to the Midori Clark Hotel. How can I assist you today?, Maam.

C: shaine Hello! I have a reservation under the name Apuyan for tonight.

FD: Thank you for choosing Midori clark hotel and, maam Let me check our system for your reservation. Ah, yes, I see it here. You're booked for a Superior room,non-smoking with a king-size bed for two nights, including breakfast.. May I have your ID and a credit card for incidentals, please?

Shaine: Great, thank youu, here's my ID and credit card.

FDA: Thank you, Ms. Apuyan I'll just make a quick copy of these for our records.

FDA: Great, everything looks in order. You're all set for your stay. Here's your room key, and you're on the 12th floor. Elevators are to your right our bell boy help to assist you, Is there anything else I can assist you with?

Guest shaine: ahhm can you tell me a bit about the facilities and services?

FA: Certainly yes! We have a fitness center, swimming pool, spa, and a restaurant serving delicious meals throughout the day. We also offer room service, laundry service, and a concierge desk to assist you with any inquiries or requests during your stay.

Guest shane: That's sounds great thank you for thr information


FDA: You're very welcome, Ms. Apuyan. Enjoy your stay, and if you require anything during your visit, don't hesitate to call the front desk. Have a wonderful evening!

The receptionist hands the guest a key card and explains how to get to the room. The bell boy accompanies the guest to the room.]

Bell Boy2 jhean: Here is your room,Madam. I hope it meets your expectations.
Guest shaine: Thank you. It looks great!
Bell Boy2 jhean: You're welcome. If you need anything during your stay, please don't hesitate to contact us. Enjoy your stay at [Midori clark hotel and casino].

[End of script]