Notes

A: 8498310230512480
CB: 4257728673

Talk to: Sally
Concern: Modem | Update wifi name per bands

RESO: Ran ITG, guide cx how to update her wifi name using the app. #resolved EOC

CR Ticket #CR116404164

TP-Link (866) 225-8139 tp-link.us/

N: 2MoreAssAgain3 2.4 GHz
2MoreAssAgain3 5 GHz
P:

XM:

2001:558:4082:dc:81ab:5f07:6b79:ce
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A: 8155600393690196
CB: (916) 718-8272

Talk to: JOYCE
Concern: Now TV inquiry | NBC sports | Remove Now TV

RESO: Educ cx about the available channels for Now TV. Remove now TV as per cx req, send approval via text. EOC

decline
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A: 8535114251024416
CB: 5617151957

Talk to: Steven
Concern: Cable issues | XRE 00250

RESO: Ran ITG, follow TS, box is working. #resolved EOC

CR Ticket #CR116410131



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A: 8155400180068767
CB: (209) 996-2295

Talk to: WILLIAM
Concern: Email Issues
Auth: YES

RESO: Ran ITG, follow TS. Call got disco, endorse to support. EOC

NOTE: 400 bad request | Network change

CR Ticket #CR116413647

P:

XM:

@@@@@@@@@@@Email Issues @

A: 8778101022184724
CB: 5038800731

Talk to: DONALD
Concern: Modem Inquiry | Local Store inquiry

RESO: Cx educ about his concern. EOC

NOTE:

N:
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A: 8155600710920813
CB: 2096258181 - landline

Talk to: BARBARA
Concern: No Signal | Cable issues
SN: PAW410916625

RESO: Ran ITG, follow TS, restart cable box, still not working. Sched tech visit. EOC

Scheduled for 11/9/2023 from 09:00 - 11:00 AM PST



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Hey Estela, Mohamed from Sutherland Alexandria is transferring a call from...

A: 8498340210168581
CB: (253) 335-0507

Talk to: JOHN
Concern: Cable issues | No Power light
SN: PAD200775857

RESO: Ran ITG, follow TS, check connections, box keeps turning off, send signal, cable is working. #resolved EOC

CR Ticket #CR116426154
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A: 8155600670369209
CB: (707) 318-2460

Talk to: DEBRA
Concern: NO SERVICE

RESO: Ran ITG, follow TS, send signal, modem offline, educ cx for the ongoing outage. Apply courtesy credit $30.98 | EOC

Outage: SI063830215
An outage was very recently declared during the troubleshooting process. At this time we will no longer need to schedule a technician.

Today, 7:26 PM - 10:26 PM PST 3 hr, 0 min

CR Ticket #CR116436227

Today, 7:26 PM - 10:26 PM PST 3 hr, 0 min

c
SI063830215
N:
P:

XM:

2001:558:4080:23:39c5:2376:9d97:6c71

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DSAT

WILLIAM
DONALD


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