Notes
Notes - notes.io |
Concern: No landline / internet
Resolution: Run ITG 2.0 issue resolved EOC.
8146766670
8993205590000383
------------------------------
Unknown
Spoke to Timonthy
Concern: No internet connection
Resolution: run ITG modem is online, but customer says its offline.
Ship modem and wavce the df
8499053360418560
$40.03
--------------------------------
Spoke to Byrom >>>
Concern: Wants to lower down the bill by checking promotional discounts.
--------------------------------
Spoke to Shawn >>>
concern: register the application number for ACP
connect to IE
--------------------------------
Spoke to Stepahnie
Concern: Modem Activation
Resolution: Run ITG change wifi name and password, send signal to the modem. issue resovled EOC
NoWifineeded
JJireh3i1!!!
8499053150301851
--------------------------------
Spoke to Sharon
Concern: wants to create separate wifi passowrd for their contarctor
account is under seasonal
-------------------------------
Spoke to Michele Pitch Concern : cable box/ Sorry having problrm in connecting.
Resolution: Run ITG send signal issue resolved.
--------------------------------
Spoke to Sanya >>>
Concern transfer to new apt which is apt 311. wants to dsiconnect this account apt 206
connect to disconnection.
8396522022642068
--------------------------------
Spoke to thomas
Conecrn: No signal on Tv
While running ITG issue is resolved EOC.
8499101680818496
--------------------------------
Spoke to James >>>
Concern: Unable to acces email tried to open all email it shows 400 error.
Resolution : Run ITG unable to resolved.
connect to CSA, inform customer for the waiting time.
--------------------------------
Spoke to Jeffrey
Conecrn: No internet connection
Resolution: Run ITG send signal modem offline routed to tech
Tech Nov 8 1:00-3:00 pm
--------------------------------
Spoke to Julie
Concern: Slow internet connection
Resolution: Run ITG send signal
--------------------------------
Unknown
Spoke to Chris
no longer xfinity customer
calling because he wants to
Pull/cut the telephone cable from pole to his house
121 Woodland Dr, New Middletown, OH 44442 ECM0004684591 Created
3303180365
--------------------------------
Spoke to Laurie
Concern: Modem Activation
Resolution: Run ITG send signal
8535101000249626
--------------------------------
Spoke to Dino >>>
wants to lower down the bill by changing or updating his package tried to check but it shows same
price or cost.
Contect customer solution for assistance inform customer about the waiting time
--------------------------------
Spoke to Janice
Concern: Stream app is not showing using smart Tv.
Run ITG send signal it shows her Sony smart TV is not compatible.
--------------------------------
Spoke to Dennis
Concern: Wants to lower down the bill
check promotional discount but itt shiws it cost morethan the customers paying right now.
Connect to customer solution
--------------------------------
Spoke to Lawrence >>>
Concern: trying to log in to xfinity website it keeps singing out. 400 error . customer is aware of the system maintenance
-------------------------------
Spoke to Willie
Concern: Wants to watch INSP
need to add More sports and interntainment but he needs to upgrade plan since his plan is Dig starter.
5747475142
8771402050536125
-------------------------------
Spokw to Ron
Concern: Recieved an email that they need to return a flex box, customer says he dont have this box for 6 years with us.
8018679415
-------------------------------
Spoke to Bonnie
Concern: Stuck to welcome screen
SN : 8829
Resolution: Run ITG routed to tech customer refuse prefer to
ship new box. EOC
$37.75
--------------------------------
Spoke to Donna
Concern: experince Fuzzy on TV box.
Resolution: Run ITG send signal schedule call back. EOC
8155411775
--------------------------------
Spoke to Bradley
Concern: Ask where he can get extra cable wire for the modem bacause its broken
Run ITG modem customer refuse tech, inform he can get xtra cable at the store. EOC
----------------------
Judy pitch 8778104163182747
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