Notes

S.No Questions
1 What is the TAT we need to share with the customer if the order of the customer is Pending for verification if customer came on the same date of purchasing the order ?
2 What is the TAT we need to share with the customer if the order of the customer is Pending for verification if customer came on the next day of purchasing the order ?
3 What wiil be the status of the case if the order of customer is pending for verifiaction and it is within TAT ?
4 What wiil be the status of the case if the order of customer is pending for verifiaction and it is outside TAT ?
5 What will be the VOC of the Pending for verification?
6 What will be the L1 of the Pending for verification?
7 What will be the L2 of the Pending for verification?
8 From where we can check the history of the order from created to delivered ?
9 From where we can check the location of the order ?
10 SLA stands for ?
11 What information we need to share with the customer if the order of the customer is within SLA before shipped ?
12 What are the 5 mandatory information we need to share with the customer if the order of the customer is within SLA after shipped ?
13 What will be the VOC of the order within SLA ?
14 What will be the L1 of the order within SLA?
15 What will be the L2 of the order within SLA?
16 What wiil be the status of the case if the order of customer is within SLA?
17 What will be the VOC for the Specific delivery request ?
18 What will be the L1 for the Specific delivery request ?
19 What wiil be the status of the case of the Specific delivery request?
20 What will be the timeperiod after that timeperiod we consider that the Item is stuck at one location ?
21 What will be the staus of the case of the Item stuck at one location ?
22 What will be the VOC of the Item stuck at one location ?
23 What will be the L1 of the Item stuck at one location?
24 What will be the L2 of the Item stuck at one location?
25 What TAT we need to shared with the customer if the order is stuck at one location?
26 Can we raise the specific delivery request if the order of the cx is outside SLA?
27 What information we need to share with the customer if the order of the customer is outside SLA before shipped ?
28 What information we need to share with the customer if the order of the customer is outside SLA after shipped ?
29 What will be the VOC of the order outside SLA?
30 What will be the L1 of the order outside SLA?
31 What will be the L2 of the order outside SLA?
32 What will be the status of the case of Outside SLA?
33 What information we need to share with the customer if the order is out for delivery for first time ?
34 If the order is first time out for delivery and the courier partner is Ekart then we have to share the courier boy number or not?
35 If the order is first time out for delivery and the courier partner is Delhivery then we have to share the courier boy number or not?
36 What is the mane of SMS we need to share to the customer if the order of customer is first time out for delivery ?
37 From where we can check the order is out for delivery ?
38 Is shipment outscan and out for delivery is similar ?
39 UD stand for ?
40 From where we can check that the status of the order is UD?
41 If the reason of the UD is miscallenous than what UD reason we have to prob with the customer?
42 What are the mandatory thing we have to prob with the cx if the order of the cx is marked as UD?
43 What is the TAT we need to share with the cx if the order is marked UD?
44 In UD case we have to fill the panel name that panel?
45 What is the status of the UD case ?
46 What will be the VOC of the order which is marked UD?
47 What will be the L1 of the order which is marked UD?
48 What will be the L2 of the order which is marked UD?
49 What are the three stages of cancelltion of an order ?
50 What will be the VOC of the cancellation?
51 What will be the L1 of the cancellation?
52 What will be the L2 of the cancellation?
53 What is the reflection TAT of UPI if the order is placed through the prepaid mode of payment?
54 What is the reflection TAT of cards and Net banking if the order is placed through the prepaid mode of payment?
55 What is the reflection TAT of Wallet if the order is placed through the prepaid mode of payment?
56 What is the reflection TAT of Snapcash if the order is placed through the prepaid mode of payment?
57 What is the reflection TAT of Snapdeal credit if the order is placed through the prepaid mode of payment?
58 What is the initaition TAT we need to shared with the customer if the order is cancelled from SD end and the mode of payment is prepaid?
59 What will be the VOC for the order which was cancelled from SD end ?
60 What will be the L1 for the order which was cancelled from SD end ?
61 What will be the L2 for the order which was cancelled from SD end ?
62 What will be the Status of the case if the order of the customer was cancelled from the SD end and the mode of payment is COD?
63 What will be the Status of the case if the order of the customer was cancelled from the SD end and the mode of payment is Prepaid?
64 What is the full form of RTO,RTI and RTS?
65 If we can see that the order is marked UD yesterday and Today the order is marked as Out for delivery then what information we need to share with the customer?
66 If the order is out for delivery after UD than what will be the VOC of the case ?
67 If the order is out for delivery after UD than what will be the L1 of the case ?
68 If the order is out for delivery after UD than what will be the L2 of the case ?
69 If the order is out for delivery after UD than what will be the status of the case ?
70 If the order is marked as RTO in the dispatch history and the mode of payment is Preapid so then what will be the TAT of initiating the refund of the customer order ?
71 If the order is marked as RTO than what will be the VOC of the case ?
72 If the order is marked as RTO than what will be the L1 of the case ?
73 If the order is marked as RTO than what will be the L2 of the case ?
74 If the order is marked as RTO than what will be the status of the case if the order is place from COD mode of payment ?
75 If the order is marked as RTO than what will be the status of the case if the order is place from prepaid mode of payment ?
76 PDWP stand for?
77 If the order of the customer is showing delivered on our end and customer tell us that the order is not delivered to him and the delivery type is normal then what TAT we have to shared with the customer as the mode of payment for the order is prepaid?
78 If the order of the customer is showing delivered on our end and customer tell us that the order is not delivered to him and the delivery type is OTP verified type then what TAT we have to shared with the customer as the mode of payment for the order is prepaid?
79 What is the re-investiagtion TAT of the PDWP case in term of normal delivery?
80 POD stands for?
81 Within what timeperiod we can take the complaint of the PDWP case ?
82 What we understand from PRNT term in dispatch history ?
83 What we understand from CTD term in dispatch history ?
84 What we understand from MFG term in dispatch history ?
85 What we understand from AWB uploaded term in dispatch history ?
86 What we understand from CLD term in dispatch history ?
87 In Specific dleivery date we have to mention the date so where we can mention the date ?
88 Name the courier partner who always performed OTP verified delivery ?
89 If cx want to cancelled the order and we checked that the order is packed but order is not shipped then what TAT we have to share with the customer for the refund initiation when customer placed the order by using prepaid as a mode of payment ?
90 If cx want to cancelled the order and we checked that the order is shipped then what TAT we have to share with the customer for the refund initiation when customer placed the order by using prepaid as a mode of payment ?
91 If the order refund is already initiated from our end and the reflection TAT is remaining then what are the mandatory thing we have to share with the customer ?
92 If the refund is initiated and it is within TAT then the VOC of the complaint will be ?
93 If the refund is initiated and it is within TAT then the L1 of the complaint will be ?
94 If the refund is initiated and it is within TAT then the L2 of the complaint will be ?
95 If the refund is initiated and it is within TAT then the status of the complaint will be ?
96 If the initaition TAT of the order refund is breached the TAT we have to shared with the customer is ?
97 What will be the stage of the CIP case ?
98 What will be the status of the CIP case ?
99 If the refund of the customers order is already initiated from our end and the reflection TAT of the refund is also breached then what information we need to shared with the customer ?
100 If the order refund is already initiated from our end and the reflection TAT is also breached then what will be the status of the compalint ?
101 If the order refund is already initiated from our end and the reflection TAT is also breached then what will be the stages of the compalint ?