Notes

1. General (For Resolve Case)
Good morning / afternoon Mr./Ms.__________,
Thank you for reaching out to us regarding your ______ issue. Per our conversation, your issue has been resolved for your Location <Business/Location Name>.
If you need additional assistance, feel free to create a case from Modisoft Insights or call us at 877-602-6634.
Furthermore, your feedback is appreciated as it helps us improve our service to you!
Thank you for choosing Modisoft.

2. General (For Guide Client)
Good morning / afternoon Mr./Ms.__________,
Thank you for contacting us. Per our phone conversation, I have guided you through for your Location <Business/Location Name> and the issue has been resolved.
If you need additional assistance, feel free to create a case from Modisoft Insights or call us at877-602-6634.
Furthermore, your feedback is appreciated as it helps us improve our service to you!
Thank you for choosing Modisoft.

3. General (For Add anything)
Good morning / afternoon Mr./Ms.__________,
Thank you for contacting Modisoft. Per your request, we have added your <Dept, Menu, etc.> for your Location <Business/Location Name>.
If you need additional assistance, feel free to create a case from Modisoft Insightsor call us at 877-602-6634.
Furthermore, your feedback is appreciated as it helps us improve our service to you!
Thank you for choosing Modisoft.

4. General (For Remove anything)
Good morning / afternoon Mr./Ms.__________,
Thank you for contacting Modisoft. Per your request, we have deleted your <Dept, Menu, etc.> for your Location <Business/Location Name>.
If you need additional assistance, feel free to create a case from Modisoft Insights or call us at 877-602-6634.
Furthermore, your feedback is appreciated as it helps us improve our service to you!
Thank you for choosing Modisoft.

5. General (For Price Book Transfer)
Good morning / afternoon Mr./Ms.__________,
Thank you for contacting us. Per our phone conversation, we have transferred your price book from your Location to Location < Destination Business/Location Nameand ID >.
If you need additional assistance, feel free to create a case from Modisoft Insightsor call us at 877-602-6634.
Furthermore, your feedback is appreciated as it helps us improve our service to you!
Thank you for choosing Modisoft.

6. Level 4
Good morning / afternoon Mr./Ms.__________,
Thank you for reaching out to us regarding your ______ issue. Our level-4 technicians have looked into it and they were able to resolve your issue. I will proceed and close this case for your Location < Business/Location Name>.
If you need additional assistance, feel free to create a case from Modisoft Insightsor call us at 877-602-6634.
Furthermore, your feedback is appreciated as it helps us improve our service to you!
Thank you for choosing Modisoft.

7. Setup
Good morning / afternoon Mr./Ms.__________,
The Modisoft setup for Location has been completed successfully.
To learn more about Modisoft Insights, attend our live training sessions, which will be held from Monday to Friday at 11AM CST and 2 PM CST.
If you need additional assistance, feel free to create a case from Modisoft Insightsor call us at 877-602-6634.
Furthermore, your feedback is appreciated as it helps us improve our service to you!
Thank you for choosing Modisoft.

8. Onboarding
Good morning / afternoon Mr./Ms.__________,
The ModisoftOnboarding for Location has been completed successfully.
To learn more about Modisoft Insights, attend our live training sessions, which will be held from Monday to Friday at 11AM CST and 2 PM CST.
If you need additional assistance, feel free to create a case from Modisoft Insightsor call us at 877-602-6634.
Furthermore, your feedback is appreciated as it helps us improve our service to you!
Thank you for choosing Modisoft.

9. One on One Training
Good morning / afternoon Mr./Ms.__________,
The Modisoft InsightsOne on One Training for <Business/Location Name> Location has been completed successfully.
To learn more about Modisoft Insights, attend our live training sessions, which will be held from Monday to Friday at 11AM CST and 2 PM CST.
If you need additional assistance, feel free to create a case from Modisoft Insightsor call us at 877-602-6634.
Furthermore, your feedback is appreciated as it helps us improve our service to you!
Thank you for choosing Modisoft.

10. Duplicate Case (Already have case in support)



Good morning / afternoon Mr./Ms.__________,
Thank you for reaching out to us regarding your ______ issue. Since a similar request already exists with our Modisoft support team for your Location . We will close this ticket.
But our team will keep you posted on the progress and share any updates regarding your case.
We appreciate your patience and understanding on this matter.
Furthermore, your feedback is appreciated as it helps us improve our service to you!
Thank you for choosing Modisoft.


11. Duplicate Case (Already issue has been resolved)
Good morning / afternoon Mr./Ms.__________,
Per our phone conversation, you told us that your issue has already been fixed for your Location < Business/Location Name>, so I am closing this case.
If you need additional assistance, feel free to create a case from Modisoft Insightsor call us at 877-602-6634.
Furthermore, your feedback is appreciated as it helps us improve our service to you!
Thank you for choosing Modisoft.

12. Duplicate Case (Left Location)
Good morning / afternoon Mr./Ms.__________,
Thank you for reaching out to us regarding your _______ issue. Since you are not at your Location, we are going to close this case. Please contact us at your convenience and we will be glad to help!
If you need additional assistance, feel free to create a case from Modisoft Insightsor call us at 877-602-6634.
Furthermore, your feedback is appreciated as it helps us improve our service to you!
Thank you for choosing Modisoft.

13. Duplicate Case (Issue on client's end/ nothing Modisoft related)
Good morning / afternoon Mr./Ms.__________,
Thank you for contacting Modisoft. Per our phone conversation, we have verified your issue is not Modisoft related. We therefore request you to contact <POS/Router/ISP etc.> Tech Support. I am closing this case for your Location <Business/Location Name>.
If you need additional assistance, feel free to create a case from Modisoft Insightsor call us at 877-602-6634.
Furthermore, your feedback is appreciated as it helps us improve our service to you!
Thank you for choosing Modisoft.

14. Voice Mail
Good morning / afternoon Mr./Ms.__________,
Thank you for reaching out to us regarding your ______ issue. We are trying to contact you at number and it is going to voicemail, so I am closing this case.
If you need further assistance, please contact us at your convenience and we will be glad to help!
Furthermore, your feedback is appreciated as it helps us improve our service to you!
Thank you for choosing Modisoft.

15. Follow Up Case
Good morning / afternoon Mr./Ms.__________,
I wanted to follow up regarding the you encountered recently at <Business/Location Name>.
Unfortunately, I could not get in touch with you. Please call me back on my ext. or reply on this case, so we can discuss this further.
Furthermore, your feedback is appreciated as it helps us improve our service to you!
Thank you for choosing Modisoft.

16. Feedback
Good morning / afternoon Mr./Ms.__________,
Thank you for posting your review. We are sorry to hear that you were not fully satisfied with our service. We are now available 24/7 for customer support. We are more than happy to assist you with any issues or if you would like to discuss your feedback further.
If you need additional assistance, feel free to create a case from Modisoft Insights or call us at 877-602-6634.
Thank you for choosing Modisoft.

17. Data Entry (Items Missing on Invoice)
Good morning / afternoon Mr./Ms.__________,
Per our phone conversation, there are few items missing on invoice for date at your . Please re-scan the invoice and upload it on Docs so we can process it in a timely manner.
We appreciate your cooperation and prompt response.
Thank you for choosing Modisoft.

18. Data Entry (UPC/Barcode Missing)
Good morning / afternoon Mr./Ms.__________,
Per our phone conversation, there are few item(s) barcode/UPC code are missing on invoice for date at your . We have attached a file where we highlighted those items, please re-scan the invoice and upload it on Docs so we can process it in a timely manner.
We appreciate your cooperation and prompt response.
Thank you for choosing Modisoft.

19. Data Entry (Item Retail Missing)
Good morning / afternoon Mr./Ms.__________,
Per our phone conversation, there are a few retail items that are missing on invoice for date at your . We have attached a file, please update the highlighted items so we can see proper margin on your invoice.
We appreciate your cooperation and prompt response.
Thank you for choosing Modisoft.

20. Data Entry (Invoice Download Error)
Good morning / afternoon Mr./Ms.__________,
Per our phone conversation, we have received your invoice on date at . Unfortunately, every time we try to download it, we are getting an error for your Location . Please re-scan the invoice and upload it on Docs so we can process it in a timely manner.
We appreciate your cooperation and prompt response.
Thank you for choosing Modisoft.