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can I have your account number please?
I'll be asking some questions to verify your account
*Can I have your first and last name pls?
*How may I address you by your name or last name?
*and you are the account holder?
*please verify to me your service address
*is the mailing address is the same as your service address?
*is this a single family home and you are the owner?
*please also verify your active telephone number associated on the account?
*and can I have your active email address?
i'll succesfully authenticate your account and thank you for enjoying your_______
How can I assist you today?
your monthly bill is____
and from ___ to ___your current bill is ______
would you like to process your payment now?
you can also process your payment at AWRUSA.COM
May I place put you on hold for about minute or two and i'll be right back to you
please stay on the line.
Thank you for patiently waiting on the line.
You have a plan of _________
may I ask are the appliances that you have there related to the plan
Since you have that appliances I highly recommend our_______
if NO
I totally understand that you dont want to avail our _____
and i just want you to know that this will be very benefecial for you since it will save you up
a lot of money.
Is there anything else to assist you with?
*Just to summit up you are calling with your __ ___ ___
And I already give you the details and pls stay on the line for minute or two
for survey by the end of this call and we appreciate your feedback.
Again this is JAMES from American Water resources. Have a great day bye for now.
Florida*california*virginia*== JUST VERIFY THE ACCOUNT AND TRANSFER TO LICENCE AGENT
PEWC SCRIPT - (Check the script on AD)To provide you with the best service, we will use your phone number , _____ and email to remind you about upcoming appointments and provide notifications about your protection. Additonally, we will sometimes use your phone number to send autodialed marketing messages. Consent is not required to make a purchase. Is that okay
JANE CASEY//approved by Justin sup// I explained situation to Justin Sup//he approved refund of service fee//I checked ETS
Who will be at home at the time of service?
-Someone 18 y.o and above that can make a decison
-Do you have any pets?
-Which entrance the tech would use,front back or side?
-When the tech arrive would you like them to knock, ring the doorbell call upon arrival
-Where do you want the tech to park at the street or in a drive way?
for license agent
as per yuor state regulations on;ly license agents can assist you so i will emaill our licence department team to call you back regarding on your concern and can i have your best contact number
https://oncoursehome.my.connect.aws/ccp-v2/softphone
1-855-800-5195
AMW UTILITY
IN: 800-492-8373
NJ: 1 800-272-1325
PA: 800-565-7292
IA: 866-641-2108
MO: 866-430-0820
MN (866) 273-3789
TN: 866-736-6420
IL: 800-422-2782
KY: 1.800.678.6301
West Orange NJ: 800-652-6987
NY 888-300-3570
WVA - 800-685-8660.
CHRISTINA C GONZALES
50 E STEVENSON DR
GLENDALE HEIGHTS, IL 60139
(630) 400-5961
Cust Id: 480247
Acct#: 535363
5384419 sale
646-296-3161 lee call back
3 SALES
Success
Contract Id 18363185 (Number: 4206425) was created
success
Contracted (Interface Line Id: 3312563)
was created
Success
Contract Id 18363309 (Number: 4206529) was created
Success
Renewal contract created (Id: 18381548 / Number: 2791120)
Success
Renewal contract created (Id: 18381549 / Number: 2726106)
630-640-7888
calling on feb 15 2024
Success
Renewal contract created (Id: 18363101 / Number: 2464871)
Success
Renewal contract created (Id: 18363102 / Number: 2464872)
Success
Renewal contract created (Id: 18363103 / Number: 2464873)
Success
Renewal contract created (Id: 18363104 /
Success
Contract Id 18390025 (Number: 4214632) was created
Success
Contract Id 18390020 (Number: 4214627) was created
Success
Contract Id 18390020 (Number: 4214627) was created
Success
Contract Id 18390021 (Number: 4214628) was created
Success
Contract Id 18396913 (Number: 4215852)
was created
JULIE ELLIOTT
1111 2ND AVE
STERLING, IL 61081
(815) 632-8264
Cust Id: 8FWNHM
Acct#: 5376085
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