Notes

Regine & Melt as a front officers
Karl as the person who books a hotel room for his friends who wants to visit in Cebu for the upcoming SINULOG event
Lawrence & Jean kyle as Karl's friends

telephone ring
kring…… kringgg……kringgg.....

Regine:
HELLO! GOOD AFTERNOON!
THANK YOU FOR CALLING
SHERLUX HOTEL. THIS IS
REGINE AT THE FRONT DESK.
HOW MAY I ASSIST YOU
TODAY?”

Karl:
Hi Regine, may I inquire about
the availability of rooms in
your hotel? When my
Friends arrange a quick
vacation this coming SINULOG EVENT here in Cebu I prefer to reserved
them a room in your hotel because I see that your hotel is near at the sinulog event.

Regine:
“MAY I HAVE YOUR COMPLETE NAME, CONTACT NUMBER AND EMAIL ADDRESS,
PLEASE?”
Karl:
I’m KARL RAMA SAMSON, my contact number is 09321456007 and my Email address is [email protected]

Regine:
THANKYOU MR.SAMSON, Just to confirm your making a reservation for your friends, Am i right?


karl:
Yes exactly.

Regine:
Could you pls provide the phone number of the guest who will be staying at the hotel? as well as the dates of their
arrival and departure.

Karl:
Yes sure! Their contact number is 09432100561 and their arrival date is on January 20 and their departure date is in
January 23 so they’re gonna be staying for 3days.

Regine:
Thankyou for the information Sir, May I know how many people will be staying in the room?

Karl:
two person only and i prefer a room which has two separate beds , is it possible?
Regine:
ofcourse Sir, We offer a ADJOINING ROOMS for only 799 per day. it has two rooms which share a common wall. it's
perfect for a person who wants
privacy.
Karl:
great! I'll book that room.

Regine:
Just to confirm Sir, You are reserving a Adjoining room for two person, am I right?
Karl:
Yes!
Regine:
May I know sir which credit card you would like to guarantee the reservation?

Karl:
Yes sure! It will be my friend credit card.
Regine:
Thank you sir, please give me a second we will be processing the payment.
(a couple of second) Thank you for waiting Sir, Your reservation is Guaranteed.
and Just to inform you sir, Our hotel has a cancellation Policy
If the guest fail to show during the time of check in the credit card will be automatically deducted for 1 day payment.
Thankyou
Karl:
Noted, thanks!
Regine:
Just to confirm the details of the reservation. You are reserving a adjoining room for two person just for 3days. starting
this January 20 to january 23, is that correct?

Karl:
Yes correct!
Regine:
Thankyou Mr. Samson. The confirmation number will be sent to the email address you provided recently.
Karl:
Okay thank you.
Regine:
Alright Mr. Samson, Thankyou for choosing SHERLUX HOTEL WE LOOK FORWARD TO HOSTING YOU AND YOUR FRIENDS. IF YOU HAVE ANY FURTHER QUESTIONS OR ANY SPECIAL REQUEST DURING THE STAY PLEASE FEEL FREE TO REACH OUT THE FRONT DESK. THANKYOU AND HAVE A WONDERFUL WEEKENDS.

Karl:
Thank you.. Bye......

(KARL WHILE MAKING CONVERSATION WITH HIS FRIENDS)

Karl:
Guys! I already booked a hotel room for the both of you, for this coming SINULOG.
Is a adjoining type of room will be Good for you guys?

Jean kyle:
Of course kuya karl! that's okay for us. thank you! I appreciate it!
Kuya lawrence would love that too! right kuya loo?

Lawrence:
YES BRO! Thankyou for the early hotel reservation for us! see you soon bro!

Karl:
Anything for the both of you bro! You and jean are a family to me! see you soon!

(The next day January 20)

Jane:
Hello good morning mam and sir! Welcome to SHERLUX HOTEL.. I am Jane, how may I assist you?

Jean kyle:
Good morning, we have a reservation for a room that was booked by our Friend MR. Karl Rama Samson.

Jane:
Pls give a me a second. I'll check our hotel reservation record.
(Thank you for waiting mam and sir) please follow our bellman he will guide you to your hotel room. Thankyou.. and
enjoy your stay....


Jean kyle: Thank youuu..

(Bellman..) KARL:
Good morning mam, Good morning sir. WELCOME TO SHERLUX HOTEL. MAY I HELP YOU WITH YOUR BAGS?
MY NAME IS JERIC AND IM HERE TO ASSIST YOU DURING YOUR STAY.

Lawrence:
Thank you Jeric!

Karl: My pleasure... This way pleaseeee.....




THE END.......














































The end................