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WOCAS:
SUMMARY OF CONCERN: SUBS HAVE UNCREDITED PURCHASE
NAME: LAURENCE DAVID HATAMOSA RIVERA
MIN: 639358522625-TAGGED MIN
CHATBOT TICKET: 04245599
SF TICKET:
PID: NA/PENDING/FAILED/PASSED
• Place of birth:
• Date of birth;
• Maya Wallet available balance:
TRANSACTION DETAILS:
• amount: 100
• Date and time of the transaction FEB 29,2024 12:55PM
• Reference number 406004394348
ACTION TAKEN:
Note: Unable to tag case number to chat transcript due to error (entity type cannot be updated: Chat Transcript)
---
Hello Marie! I'm Rahab from Team Maya. How may I help you with your cashback concern?
Hello, Aiza! I'm Rahab, from the Maya Bank Team. How may I help you with your Maya Credit concern?
WOCAS:
SUMMARY OF CONCERN:
NAME:
MIN:
CHATBOT TICKET:
SF TICKET:
PID: NA/PENDING/FAILED/PASSED
TRANSACTION DETAILS:
ACTION TAKEN:
Note: Unable to tag case number to chat transcript due to error (entity type cannot be updated: Chat Transcript)
---
Hello Aiden! I'm Rahab from Team Maya. How may I help you with your Purchase concern?
Hello, Marv! I'm Rahab, from the Maya Bank Team. How may I help you with your Maya Credit concern?
WOCAS:
SUMMARY OF CONCERN:
NAME:
MIN:
CHATBOT TICKET:
SF TICKET:
PID: NA/PENDING/FAILED/PASSED
TRANSACTION DETAILS:
ACTION TAKEN:
Note: Unable to tag case number to chat transcript due to error (entity type cannot be updated: Chat Transcript)
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