Notes
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TSRR - I should exerted more technical advises for the inquiry of the customer.
QA - I should focus on the guidelines for the Quality Assurances.
AHT - I should lessen small talks and offered call back for some follow ups.
FCR, REL, NSR - Will make sure to maintain my scores for this KPI's
TSRR - Starting tomorrow will convert some inquiries to technical to add up my TSRR.
QA - Moving forward will focus on the guidelines of Quality Assurance to have a perfect call.
AHT - Will make sure to shorten the handling time for customer but will also make sure to provide a helpful resolution for customer.
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